DIANNA VASQUEZ
San Jose,CA
Summary
Dedicated with skills in customer service, communication, time management and time management. Experience working in challenging environments and always looking to provide the best customer service. As well as willing to take any task needed to support the team and help the business succeed.
Professional hospitality manager with extensive experience in barista operations and team leadership. Known for driving operational efficiency and delivering high-quality customer service. Effective in fostering team collaboration and adapting to changing needs, with strong skills in training and quality control. Diligent at work with strong background in managing barista operations and team leadership. Proven ability to streamline workflows and enhance customer satisfaction. Demonstrated expertise in training staff and maintaining high standards of quality and service.
Overview
8
8
years of professional experience
Work History
Barista, Manager
Starbucks
01.2022 - Current
- A barista greets customers, takes orders, and creates quality Starbucks Beverages. A Starbucks Barista also maintains and cleans the store.
- Provide excellent customer service to all guests
- Able to work under pressure and maintains a calm demeanor at all times
- Someone who always arrives at their shift on time and maintains a consistent attendance
- Great multi-tasker and able to perform many different tasks within the store during each shift
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Can clearly communicate with all different types of people from customers to work members on the floor.
- Led daily operations, ensuring exceptional customer service and product quality.
- Trained and mentored barista team on beverage preparation and customer engagement.
- Initiated promotional campaigns to drive sales and increase customer loyalty programs.
- Streamlined workflow processes, resulting in improved efficiency during peak hours.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Manage money and transactions if needed to make adjustments such as returns, complaints or refunds.
Cashier, Crew Member
McDonald's
San Jose, CA
01.2018 - 01.2020
- Connect with customers to ensure they have a positive experience
- Partner with other Crew and Managers to meet daily goals and have fun
- Attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment
- Processed customer transactions accurately and efficiently in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor - Criminal Justice
San Francisco State University
San Francisco, CA01-2025
Skills
- Communication
- Works well under pressure
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
- Punctual
- Multitasker
- Strong attention to detail
- Coaching skills
- Cleanliness and organization
- Staff training
- POS systems
- Customer service
- Complaint handling
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Barista, Manager
Starbucks
01.2022 - Current
Cashier, Crew Member
McDonald's
01.2018 - 01.2020
Bachelor - Criminal Justice
San Francisco State University