Dianna Nelson
Binghamton
Summary
Detail-oriented professional with strong customer service and office administration skills. Proven ability to manage schedules, resolve inquiries, and ensure efficient office operations.
Overview
33
33
years of professional experience
Work History
Office Manager
AJ Leto & Sons Plumbing & Heating
Johnson City
12.2019 - 12.2025
- Managed daily office operations and ensured smooth workflow for plumbing and heating services.
- Coordinated schedules for technicians, optimizing service routes and job assignments.
- Handled customer inquiries and resolved issues, maintaining high satisfaction levels.
- Answered phone calls and responded to emails
- Monitored payments due from clients and promptly contacted clients with past due payments.
Office Assistant
Maine's Paper and Food
Binghamton
02.2014 - 12.2019
- Managed office supplies and inventory for Maine's Paper and Food.
- Maintained accurate records of customer orders and transactions.
- Organized files and documents for efficient retrieval and storage.
- Prepared reports and documentation for internal meetings and reviews.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
Office Manager
UPstate Appraisal
Binghamton
09.2007 - 01.2014
- Managed daily office operations and ensured smooth workflow on appraisal reports
- Coordinated schedules for technicians, optimizing service routes and job assignments.
- Handled customer inquiries and resolved issues, maintaining high satisfaction levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Provided administrative support to management team including preparing reports and presentations.
Manufacturing Technician
Harris Assembly Group
Binghamton
09.2005 - 09.2007
- Operated assembly machinery to produce high-quality components efficiently.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
Manufacturing Technician
Amphenol
Endwell
01.1996 - 09.2005
- Operated assembly machinery to produce high-quality components efficiently.
- Conducted routine inspections to ensure compliance with safety standards.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Trained new staff on operational procedures and safety protocols effectively.
Manufacturing Technician
IBM
Endicott
06.1993 - 01.1996
- Operated assembly machinery to produce high-quality components efficiently.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to maintain a clean and organized workspace.
Education
Associates - Paralegal Studies
Elmira Business Institute
Vestal, NY06-2027
High School Diploma -
Maine-Endwell High School
Endwell, NY06-1992
High School Diploma -
BOCES Technical School
Binghamton, NYSkills
- Customer service
- Office administration
- Document preparation
- Time management
- Problem solving
- Data entry
- Communication skills
- Banking operations
- Team bonding
- Relationship building
- Business administration
Accomplishments
USBC- Bowling Hall of Fame
Timeline
Office Manager
AJ Leto & Sons Plumbing & Heating
12.2019 - 12.2025
Office Assistant
Maine's Paper and Food
02.2014 - 12.2019
Office Manager
UPstate Appraisal
09.2007 - 01.2014
Manufacturing Technician
Harris Assembly Group
09.2005 - 09.2007
Manufacturing Technician
Amphenol
01.1996 - 09.2005
Manufacturing Technician
IBM
06.1993 - 01.1996
Associates - Paralegal Studies
Elmira Business Institute
High School Diploma -
Maine-Endwell High School
High School Diploma -
BOCES Technical School