Dianne Darabi
Jacksonville Beach,FL
Summary
Accomplished Administrative Support Analyst at EXp World Holdings, adept in analytical thinking and team collaboration. Elevated efficiency and customer satisfaction through strategic training and effective communication. Excelled in project management and data processing, significantly enhancing team performance and operational outcomes. Demonstrated leadership in cross-functional teams, aligning with company goals and fostering a positive work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Administrative Support Analyst
EXp World Holdings
05.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Developed comprehensive training materials for new agents, improving onboarding efficiency.
- Improved team collaboration with implementation of new communication tools.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Director of Agent Sales and Services
ReMax Unlimited
05.2019 - 05.2022
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Interacted well with customers to build connections and nurture relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increased customer satisfaction with personalized follow-up strategies.
Assistant to the Medical Liasion Officer
United States Government
01.1990 - 05.1993
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Flight Attendant
American Airlines
03.1985 - 12.1989
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Bachelor of Science - Business Management
University of Maryland Global Campus
Sicily, Italy NAS Sigonella05.1993
Skills
- Analytical Thinking
- Training and Development
- Excellent Communication
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Data Processing
- Deadline Adherence
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Written Communication
Timeline
Administrative Support Analyst
EXp World Holdings
05.2022 - Current
Director of Agent Sales and Services
ReMax Unlimited
05.2019 - 05.2022
Assistant to the Medical Liasion Officer
United States Government
01.1990 - 05.1993
Flight Attendant
American Airlines
03.1985 - 12.1989
Bachelor of Science - Business Management
University of Maryland Global Campus
Similar Profiles
Sally SimonsSally Simons
Transactions, Lead/Analyst at eXp World HoldingsTransactions, Lead/Analyst at eXp World Holdings
Paula CurryPaula Curry
State Income Tax Manager at EXp World Holdings, Inc.State Income Tax Manager at EXp World Holdings, Inc.
Amorette HepburnAmorette Hepburn
Temp Team Lead at World Travel HoldingsTemp Team Lead at World Travel Holdings
Jeffrey LapinskiJeffrey Lapinski
Neonatal Nurse Practitioner VI, Acting Manager at University of Florida, Jacksonville Physicians, Inc.Neonatal Nurse Practitioner VI, Acting Manager at University of Florida, Jacksonville Physicians, Inc.
Cristina CruzenCristina Cruzen
Pediatric Dental Assistant at Brushes & Brackets, Formerly Pediatric SmilesPediatric Dental Assistant at Brushes & Brackets, Formerly Pediatric Smiles