Dianne Darabi
Jacksonville Beach,FL
Summary
Administrative leader with a strong focus on enhancing operational efficiency through effective calendar management and travel logistics. Successfully streamlined scheduling processes, achieving a 15-20% increase in team productivity. Expertise includes drafting high-level correspondence and coordinating meetings to facilitate senior leadership initiatives.
Overview
13
13
years of professional experience
Work History
Administrative Support Analyst
eXp World Holdings
Bellingham, WA
05.2022 - Current
- Supported realty commercial and referral division agents, assisting Florida team with daily tasks to enhance operational efficiency.
- Conducted monthly audits for commercial and referral divisions, updated critical data, and managed offboarding notifications to ensure data accuracy.
- Manages referral division migration queues and processes state license transfers with consistent accuracy.
- Coordinated Icon program as primary contact, scheduled new agents for bi-monthly Icon Success Series, and uploaded PowerPoint files for timely presentations.
- Assists FL team with onboarding, training calendars, and marketing approval.
Director of Agent Sales and Services
Re/Max Unlimited
Ponte Vedra Beach, FL
04.2019 - 05.2022
- Ensured agent satisfaction by promptly addressing tasks, contributing to a positive work environment for over 60 agents.
- Assisted over 60 agents across two offices, enhancing workflow efficiency and inter-office communication.
- Accurately closed out sales and referrals in Lone Wolf, ensuring commission accuracy and timely payment of outside referrals.
- Reviewed contracts for accuracy and execution.
- Maintained all documents in Paperless Pipeline and created Lone Wolf entries for listing and pending transactions.
- Drafted and managed executive-level correspondence and reports to support contract reviews and operational decisions.
Transaction Coordinator
Watson Realty Corp
Jacksonville Beach, FL
03.2017 - 04.2019
- Managed files for 40 agents by organizing and digitizing contracts in Transaction Desk and ensuring efficient document management.
- Coordinated showings with agents and homeowners.
- Designed marketing brochures for print, email, and social media, contributing to an approximate 10% increase in engagement.
- Coordinated meeting logistics and document preparation to support effective communication between agents and executives.
CUSTOMER SERVICE SUPERVISOR
Gat/United Airlines/American Airlines
Jacksonville, FL
03.2014 - 12.2016
- Supervised 30 customer service agents across boarding gate, ticket counter, and baggage service office, ensuring high service standards.
- Served as Complaint Resolution Official, resolving escalated incidents and improving customer satisfaction through effective solutions.
- Assisted passengers with rebooking and resolving complaints, fostering positive experiences through clear communication and timely support.
- Oversaw detailed scheduling and travel planning for customer service operations, reinforcing strong operational support.
Education
<ul> <li>Fall 1991 - Dean's List</li> </ul> - Business Management
University of Maryland - Global Campus
Sicily ITALY05-1993
Skills
- Administrative & Executive Support: Executive support, Calendar management, Travel logistics, Document management, Meeting planning
- Technical Proficiency: Microsoft Office, Google Workspace, Microsoft Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Presentation skills Microsoft Word/Excel/Outlook/Publisher/MS Office Workspace/PowerPoint/HubSpot/Canva/Slack/Trello/Coda/Zoom/OBS/Travel/Event Scheduling and Planning/Gemini/ChatGPT/QBO
- Data management
- Operations & Communication: Client interaction, Report drafting, Project tracking, Customer Service, Data/Records Management, Project/Program Management, Proofreading/Editing
- Contract review
- Software proficiency
Personal Information
Title: Administrative Specialist
Timeline
Administrative Support Analyst
eXp World Holdings
05.2022 - Current
Director of Agent Sales and Services
Re/Max Unlimited
04.2019 - 05.2022
Transaction Coordinator
Watson Realty Corp
03.2017 - 04.2019
CUSTOMER SERVICE SUPERVISOR
Gat/United Airlines/American Airlines
03.2014 - 12.2016
<ul> <li>Fall 1991 - Dean's List</li> </ul> - Business Management
University of Maryland - Global Campus