Overview
Work History
Education
Skills
Timeline
Generic

Dianne Davis

Lyford,TX

Overview

21
21
years of professional experience

Work History

Owner

Itty Bitty Kitty Mobile Grooming
03.2006 - Current
  • Implemented customer service protocols to enhance client satisfaction and retention.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Salon Manager

Petsmart
10.2004 - 08.2006
  • Supervised daily salon operations to ensure high-quality service delivery and client satisfaction.
  • Trained and mentored staff on best practices in customer service and technical skills.
  • Implemented scheduling systems to optimize workforce efficiency and maximize appointment bookings.
  • Managed inventory levels, ensuring availability of products while minimizing waste.
  • Conducted performance evaluations to identify areas for improvement and professional development opportunities.
  • Resolved client complaints effectively, enhancing overall customer retention rates through proactive engagement.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

Education

GED -

Newman Smith
Carrollton, TX
05-1994

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Marketing
  • Business development
  • Business planning

Timeline

Owner

Itty Bitty Kitty Mobile Grooming
03.2006 - Current

Salon Manager

Petsmart
10.2004 - 08.2006

GED -

Newman Smith

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Dianne Davis