Dianne Dodge
Summary
Utilize my extensive background and professional skills while continuing my career with a well-established national company.
Professional with strong expertise in loan counseling, adept at assessing client needs and providing comprehensive financial solutions. Proven track record of fostering team collaboration and delivering exceptional results. Highly adaptable, with keen ability to navigate changing environments. Skilled in financial analysis, client relations, and regulatory compliance, ensuring optimal outcomes for both clients and organization.
Overview
10
10
years of professional experience
Work History
Loan Counselor
Shellpoint/New Rez
10.2023 - 03.2025
- In my role I am responsible for bringing accounts status, reducing department delinquency and reducing defaults.
- I am currently assigned to the Blended Team and Outbound Team.
- Review the accounts for repayment plans, Loss Mitigation, Deed in Lieu or Short Sales.
- Setup payments and collect delinquent accounts.
- Make monthly quotas as well as continuing SLA to accounts.
- Completed inbound and outbound accounts using a dialer system.
- Exceeded compliance with exceeding production minimum requirements 300%
Loss Mitigation DCC SPOC
Cenlar FSB
04.2023 - 10.2023
- As the Single Point of Contact (SPOC) is to handle and resolve mortgage payment issues.
- Our team sets the standard for loss mitigation.
- The role is to respond to delinquent borrower's inquiries, and as applicable, assist the borrower with available loss mitigation options.
- The SPOC works with the borrower to avoid.
- Run through different scripts to avoid foreclosure.
Mortgage Underwriter III
Communal Inc./Morgan Stanley
03.2022 - 11.2022
- Assigned to work on special projects/non-Conforming for Wealth Management Clients at the firm.
- Reviewed loans for compliance and addressed any issues prior to funding.
- I would access, evaluate and assume the risk.
- This includes collecting, reviewing and analyzing the applicant's credit history and records.
- Obtain additional information about the applicant to determine their credit history.
- Determine the level of risk for lending or insuring.
- I would offer recommendations to determine whether to approve an application.
Sr. Loan Processor
Loan Depot
03.2021 - 07.2021
- FHA/VA/Conventional Loans – Purchase Loans – Builder Loans - Refinances.
- Responsible for analysis of credit, analyze income with experience calculating complex corporate and federal tax returns and validate calculations for any income that may appear inconsistent.
- Underwrite complex loans to identify if any variances occur.
- Review and analyze file submissions and clear outstanding conditions having Loan Processor authority to clear specific conditions.
- Prepare the CD on files approximately ten days prior to signing.
- File status within three business and conform to SLA.
- Weekly Pipeline reviews.
Sr. Loan Processor II
Lennar Mortgage/Eagle Mortgage
08.2020 - 03.2021
- FHA/VA/Conventional Loans – Purchase Loans – Builder Loans - Refinances.
- Responsible for analysis of credit, analyze income with experience calculating complex corporate and federal tax returns and validate calculations for any income that may appear inconsistent.
- Underwrite complex loans to identify if any variances occur.
- Review and analyze file submissions and clear outstanding conditions having Loan Processor authority to clear specific conditions.
- Prepare the CD on files approximately ten days prior to signing.
- File status within three business and conform to SLA.
- Weekly Pipeline reviews.
Sr. Loan Processor II
American Advisors Group
02.2020 - 08.2020
- FHA/VA/Conventional Loans – Purchase Loans – Builder Loans - Refinances.
- Responsible for analysis of credit, analyze income with experience calculating complex corporate and federal tax returns and validate calculations for any income that may appear inconsistent.
- Underwrite complex loans to identify if any variances occur.
- Review and analyze file submissions and clear outstanding conditions having Loan Processor authority to clear specific conditions.
- Prepare the CD on files approximately ten days prior to signing.
- File status within three businesses and conform to SLA.
- Weekly Pipeline reviews.
Loss Mitigation Underwriter
Loan Care/Service link
11.2017 - 04.2019
- Analyzes borrower documentation to determine borrower eligibility and compliance with investor guidelines.
- Maintains understanding of Investor guidelines for loss mitigation.
- Contacting customers by phone and written correspondence to secure a payment in compliance with FDCPA guidelines.
- Skip tracing to search for alternative customer contact information.
- Maintain set calls per hour, promise kept and abandoned call performance objectives.
- Maintain current and thorough knowledge of all bank policies, procedures, regulations, and services as they apply to collections activities.
- Communicate with Loan Servicing team to maintain account restrictions, process settlements and request account closures.
- Review and monitor established performance objectives for all loss mitigation business functions.
Asset Loan Processor III
BBVA Compass Bank
06.2015 - 05.2017
- FHA/VA/Conventional Loans – Purchase Loans – Builder Loans - Refinances.
- Responsible for analysis of credit, analyze income with experience calculating complex corporate and federal tax returns and validate calculations for any income that may appear inconsistent.
- Clear conditions using Datagram Underwriting Systems.
- Performing appraisal review.
- Evaluate loan files to assess risk and any red flags.
- Underwrite complex loans to identify if any variances occur.
- Review and analyze file submissions.
Education
Skills
- Loan structuring
- Risk evaluation
- Loan servicing
- Documentation review
Mnls Number
624297
CUST
- ID Type: MNLS
- ID Number: 624297
Timeline
Loan Counselor
Shellpoint/New Rez
10.2023 - 03.2025
Loss Mitigation DCC SPOC
Cenlar FSB
04.2023 - 10.2023
Mortgage Underwriter III
Communal Inc./Morgan Stanley
03.2022 - 11.2022
Sr. Loan Processor
Loan Depot
03.2021 - 07.2021
Sr. Loan Processor II
Lennar Mortgage/Eagle Mortgage
08.2020 - 03.2021
Sr. Loan Processor II
American Advisors Group
02.2020 - 08.2020
Loss Mitigation Underwriter
Loan Care/Service link
11.2017 - 04.2019
Asset Loan Processor III
BBVA Compass Bank
06.2015 - 05.2017
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