Dianne Englebert
Seminole,FL
Overview
25
25
years of professional experience
Work History
Owner/Manager
Self Employed Business owner
Seminole, FL
05.1990 - 05.2015
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored performance of personnel against goals set forth by the company.
- Analyzed industry trends to develop competitive strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed sales presentations to promote product and brand benefits.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed policies and procedures for the organization.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Set pricing structures according to market analytics and emerging trends.
- Created marketing campaigns to attract new customers.
- Analyzed market trends to identify new business opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Provided direction and guidance to employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Executed performance reviews to encourage improved productivity for team members.
- Formed and sustained strategic relationships with clients.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Seminole High School
Seminole, FL01-1978
Skills
- Customer service
- Flexible and adaptable
- Decision-making
- Organization and time management
- Multitasking Abilities
- Attention to detail
- Recordkeeping
- Good Telephone Etiquette
- Organization
- Leadership
- Customer relations
- Collaboration
- Friendly, positive attitude
- Verbal communication
- Problem resolution
Affiliations
- 2020- present. Volunteer at Indian Rocks Thrift Store
Timeline
Owner/Manager
Self Employed Business owner
05.1990 - 05.2015
High School Diploma -
Seminole High School