Dianne Ferguson
Sterling Heights,MI
Summary
Dynamic receptionist with proven expertise at IOCAD, excelling in customer service and organization. Enhanced office efficiency through streamlined front desk operations and improved filing systems. Skilled in data entry and adept at managing multi-line phone systems, ensuring a welcoming environment while addressing client needs promptly.
Overview
36
36
years of professional experience
Work History
Receptionist
IOCAD
Detroit, MI
04.1978 - 08.2014
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and maintained accurate calendar entries.
- Processed incoming mail and packages for staff distribution.
- Coordinated office supplies inventory, facilitating timely restocking.
- Maintained cleanliness and organization of front desk area.
- Assisted with administrative tasks, enhancing overall office efficiency.
- Implemented improved filing systems, increasing document retrieval speed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Business Administration
Detroit College of Business
Dearborn, MIHigh School Diploma - Business
Ecorse High School
Ecorse, MI06.1977
Skills
Organization skills
Telephone skills
Data entry
Verbal and written communication
Greeting and seating clients
Clerical support
Office equipment operations
Front desk operations
Office supply inventory control
Customer service
Timeline
Receptionist
IOCAD
04.1978 - 08.2014
Business Administration
Detroit College of Business
High School Diploma - Business
Ecorse High School