Dianne Howard
Roseburg,OR
Summary
Dynamic Food Service worker with extensive experience at a various of Quick service and Casual Dining Restaurants, excelling in customer service and food preparation. Proven ability in inventory management and upselling, enhancing sales through product recommendations. Skilled in safe food handling and maintaining high cleanliness standards, fostering a welcoming environment for customers.
Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers. Fulfilled supplementary orders for drinks and desserts before serving ordered food. Excellent multitasker with charming personality.
Overview
10
10
years of professional experience
Work History
Deli Clerk
Sprouts Farmers Market Inc, Grocery
10.2024 - 01.2026
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Deli Clerk
River Forks Market and Deli
03.2023 - 06.2024
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Various Assignments
Express Employment
03.2018 - 06.2024
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Special Education Paraprofessional
Douglas Education Service District
02.2018 - 06.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Alerted instructor to student behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Interacted physically and verbally with students throughout each day.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Offered student support through special accommodations, extra assistance, and assessments.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Worked with students to promote learning and pro-social development.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Special Education Paraprofessional
Winston-Dillard School District
02.2018 - 06.2024
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Adapted equipment and technology, boosting student engagement and motivation.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Provided individualized reading, writing and math instruction to support student development.
- Collaborated with teachers and specialists to assess student progress.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Oversaw class of students in absence of instructor.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
Patient Access Representative II
Conifer Healthcare Solutions
07.2020 - 02.2023
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
Opening Shift Manager
SUBWAY®Restaurants
09.2019 - 03.2020
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
- Delegated daily tasks and oversaw 15 employees.
- Prepared sandwiches for daily deliveries on time and in alignment with specifications.
- Trained employees on the sandwich line, ensuring compliance with top quality standards.
- Drive Thru experience
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Fielded customer complaints and comments.
Banquet Server
Seven Feathers Casino & Resort
06.2018 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Set up banquet tables and chairs based on event requirements.
- Responded to guest inquiries and requests promptly and courteously.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Handled food and beverage orders for up to 1800 guests, delivering prompt and friendly service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 03.2019
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
Assistant Restaurant Manager
The Pasta Market Restaurants
01.2016 - 01.2018
- Experience managing and coordinating employees schedules and duties fro up to 20 employees, including hiring , reviews,and terminations duties.
- Responsible for opening and closing restaurant including balancing cash drawers, handling bank deposits, disbursements to vendors and accounts receivables and ordering all necessary supplies
- Excellent customer interface and customer skills
- Extensive catering experience including event management and menu planing for up to 400 guests
- Able to handle a high volume of phone calls a in a restaurant setting
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Education
Family And Community Services
Southwestern Oregon Community College
Coos Bay, OR06-2020
High School Diploma -
Abraham Lincoln High School
San Jose, CA06-1989
Skills
- Cooking
- Shrink control
- Register operations
- Cash register operation
- Safe food handling practices
- Point of sale systems
- Flexible schedule
- Menu memorization
- Salad preparation
- Product rotation
- ServSafe certification
- Inventory counts
- Hospitality and accommodation
- Hospitality service expertise
- Cleaning and sanitizing
- Food preparation
- Deli equipment operation
Languages
Spanish
Professional Working
Persian
Elementary
Timeline
Deli Clerk
Sprouts Farmers Market Inc, Grocery
10.2024 - 01.2026
Deli Clerk
River Forks Market and Deli
03.2023 - 06.2024
Patient Access Representative II
Conifer Healthcare Solutions
07.2020 - 02.2023
Opening Shift Manager
SUBWAY®Restaurants
09.2019 - 03.2020
Banquet Server
Seven Feathers Casino & Resort
06.2018 - 02.2020
Various Assignments
Express Employment
03.2018 - 06.2024
Special Education Paraprofessional
Douglas Education Service District
02.2018 - 06.2024
Special Education Paraprofessional
Winston-Dillard School District
02.2018 - 06.2024
Sandwich Artist
SUBWAY®Restaurants
02.2018 - 03.2019
Assistant Restaurant Manager
The Pasta Market Restaurants
01.2016 - 01.2018
Family And Community Services
Southwestern Oregon Community College
High School Diploma -
Abraham Lincoln High School