Dianne Johnson
San Antonio,TX
Summary
Newly certified Pharmacy Technician with 5 years of progressive experience at Walgreens, advancing from cashier to Designated Hitter, then Shift Lead. Strong in pharmacy workflow, medication preparation, customer service, inventory management, and leadership. Ready to transition fully into the pharmacy to support safe, accurate, and efficient patient care.
Overview
5
5
years of professional experience
Work History
Shift Leader
Walgreens
San Antonio, Texas
09.2024 - Current
- Supervised daily store operations, ensuring efficient workflow and high standards of service.
- Trained and coached team members on customer service, safety protocols, and store procedures to enhance team performance.
- Resolve customer issues professionally, improving store satisfaction scores.
- Maintained accurate inventory counts while overseeing restocking and returns to optimize stock availability.
- Supported pharmacy workflow, including filling, counting, and organizing prescriptions.
- Ensure compliance with Walgreens policies, HIPAA, and safety standards.
Cashier
Walgreens
San Antonio, Texas
09.2021 - Current
- Provided excellent customer service at checkout and throughout the store.
- Handled cash, returns, and POS operations accurately, ensuring efficient transaction processing.
- Developed strong customer relationships and showcased reliability, resulting in promotion.
- Stocked shelves and organized merchandise to enhance product availability and store presentation.
Designated Hitter
Walgreen's Pharmacy
San Antonio, Texas
05.2022 - 05.2024
- ASupported pharmacy staff in efficiently filling prescriptions, counting, labeling, and organizing medications.
- Addressed patient inquiries regarding medications and provided over-the-counter recommendations. with OTC recommendations and medication pick-ups.
- Supported pharmacists with workflow efficiency and customer communication.
- Managed pharmacy inventory by restocking medications and processing returns.
- Strengthened pharmacy knowledge while preparing for technician certification.
Education
Some College (No Degree) - Business Administration
The University of Texas At San Antonio
San Antonio, TXSome College (No Degree) - Business Administration
Saint Philip's College
San Antonio, TXSkills
- Pharmacy operations
- Inventory management
- Staff training
- Team building
- Customer service
- Sales strategies
Timeline
Shift Leader
Walgreens
09.2024 - Current
Designated Hitter
Walgreen's Pharmacy
05.2022 - 05.2024
Cashier
Walgreens
09.2021 - Current
Some College (No Degree) - Business Administration
The University of Texas At San Antonio
Some College (No Degree) - Business Administration
Saint Philip's College