Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sharon Rickertsen

CEDAR RAPIDS,Iowa

Summary

Accomplished District Leader and Pharmacist Manager at CVS Pharmacy, adept in leveraging teamwork and collaboration alongside expert pharmacy operations knowledge to significantly enhance district performance and customer satisfaction. Spearheaded data-driven strategies, resulting in streamlined processes and improved service quality. Excelled in staff training and development, fostering a culture of excellence and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

District Leader

CVS Pharmacy
05.2024 - Current
  • Enhanced district performance by implementing data-driven strategies and streamlining processes.
  • Collaborated with store managers to develop strategic plans for increasing sales and profitability within the district.
  • Developed comprehensive training programs for new pharmacists, resulting in improved performance and faster onboarding.
  • Managed budgeting process for multiple locations, ensuring financial stability without sacrificing quality of service or patient care standards.
  • Increased customer satisfaction by ensuring timely medication delivery and consistently providing exceptional service.
  • Championed employee engagement efforts by organizing team-building activities and offering regular feedback on individual performance levels.
  • Evaluated employee performance regularly, identifying top talent for promotion or additional responsibilities within the organization.
  • Aligned pharmacies with corporate initiatives through consistent communication, ensuring all team members were informed about company goals and expectations.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

Pharmacist Manager

CVS Pharmacy
01.2020 - 05.2024
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored junior pharmacists and technicians, fostering a supportive learning environment.
  • Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
  • Increased prescription accuracy, ensuring proper dosing and dispensing of medications.
  • Developed strong relationships with healthcare providers to optimize collaborative patient care.
  • Developed policies and procedures in line with organizational goals, ensuring consistent high-quality service across all pharmacy operations.
  • Educated patients on medication usage and potential side effects, promoting adherence to prescribed regimens.
  • Participated in community outreach initiatives to raise awareness about health issues and promote pharmacy services.
  • Ensured compliance with federal, state, and local regulations, maintaining impeccable pharmacy standards.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

Doctor of Pharmacy - Pharmacy

University of Iowa College of Pharmacy
Iowa City, IA
05-1997

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Excellent communication
  • Pharmacy operations
  • Retail pharmacy operations
  • Staff training and development

Accomplishments

IPPE Preceptor Excellence Award- 2023

Certification

CPR Certification

Immunization Certified

Timeline

District Leader

CVS Pharmacy
05.2024 - Current

Pharmacist Manager

CVS Pharmacy
01.2020 - 05.2024

Doctor of Pharmacy - Pharmacy

University of Iowa College of Pharmacy

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Sharon Rickertsen