Dianne Mills
Bath and Body Works
Jonesville,SC
46
years of professional experience
Retail Sales Associate Cashier supporting fast-paced checkout and front-floor service across busy retail environments. Processes POS transactions, cash balancing, and rewards enrollments while helping shoppers locate items, answer product questions, and complete purchases. Keeps the sales floor organized and supports special orders and promotion awareness to maintain smooth customer flow.
Work History
Customer Service Representative
1 Month- Resolved customer inquiries, delivering accurate product, pricing, and store policy information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Handled escalated calls efficiently, achieving satisfactory resolutions that addressed customer needs and supported company objectives.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, enhancing user experience and accessibility.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
Retail Sales Associate
6 Months- Greet customers at the entrance, create a welcoming atmosphere, and guide product selection to support purchases.
- Greeted customers at entrance, created welcoming atmosphere, guided product selection to enhance purchase experience.
- Resolved customer questions, concerns, and store policy issues promptly, maintaining a positive shopping experience.
- Maintained promotion knowledge, supported visual merchandising, reinforced team training to improve sales floor operations.
- Located inventory, placed special orders, stocked merchandise to fulfill customer requests efficiently.
Retail Cashier
4 Months- Recommended products to customers through personalized conversations, improving satisfaction and encouraging repeat visits.
- Maintained merchandise presentation standards and aligned displays with brand guidelines to attract and engage customers.
- Guided customers at self-checkout and resolved payment issues to facilitate smooth transactions and reduce wait times.
Customer Service Representative
1 Month- Handled customer inquiries and delivered timely support, leading to increased customer satisfaction and retention.
- Streamlined team communication, reducing response times and facilitating efficient service handoffs.
- Unloaded freight from delivery trucks and organized merchandise on sales floor, contributing to a clean and accessible store layout.
Customer Service Associate
4 Months- Trained new associates on company policies and customer engagement, ensuring consistent service delivery.
- Organized and maintained sales floor, enhancing product visibility and improving customer shopping flow.
- Provided courteous cashier support, handling routine customer transactions and related questions.
- Managed inventory to ensure merchandise availability and readiness, supporting customer needs.
- Assisted with inventory management, keeping merchandise available and floor-ready to support customer needs.
Retail Associate
1 Year 1 Month- Recommended suitable products through engaging conversation, boosting customer confidence and driving sales.
- Greeted customers, answered product questions, and guided selections to meet individual needs and enhance satisfaction.
- Greeted customers, answered product questions, and guided selections to match individual needs.
- Handled [number] customer purchases daily while delivering friendly, accurate checkout service at the register.
- Ensured smooth checkout operations by resolving customer issues and consistently attending to register.
- Maintained clean, organized sales floor to improve customer comfort and elevate shopping experience.
- Maintained clean, organized sales floor to enhance customer comfort and elevate shopping experience.
Legal Secretary
4 Years 2 Months- Coordinated with court personnel to ensure timely document filing and compliance with legal deadlines.
- Drafted legal documents and correspondence with accuracy and professionalism for attorney review.
- Maintained strict confidentiality of sensitive information while supporting client privacy and professional ethics.
- Streamlined client communication by screening calls and routing inquiries directly to attorney.
- Developed filing and retrieval systems, proofreading legal documents to improve accuracy and accessibility.
Administrative Assistant
4 Years 2 Months- Delivered excellent customer service by promptly responding to client inquiries and addressing concerns, strengthening client relationships.
- Managed multi-line phone system, routing calls, delivering messages, and greeting visitors to maintain effective communication flow.
- Directed incoming communications and assigned inquiries to appropriate personnel, ensuring timely resolution.
- Trained new staff on office procedures, promoting best practices and enhancing team performance.
- Trained new staff on office procedures, streamlining onboarding process and ensuring adherence to best practices.
- Conducted oral tests to assess knowledge retention and understanding of course material. and run information through NCIC.
Education
Associate of Arts - Paralegal Studies
- Expected in Apr 2028
- Expected in April 2028
Associate of Arts - Business Processing
Business Processing was a six-month course offered by Spartanburg Methodist College, and it included Microsoft Word Processing, Accounts Payable and Receivable, Math and Speech Class, and other Microsoft Classes.
High School Diploma
Skills
Sales floor collaboration
Customer issue resolution
Team collaboration
Sales interaction
Payment handling
Transaction processing
Cash management
Loyalty program enrollment
Transaction management
Inventory control
Merchandising display
Team development
Timeline
Customer Service Representative
Walgreens
10.2026 - CurrentRead More
Retail Sales Associate
Bath and Body Works
05.2026 - CurrentRead More
Retail Cashier
Ingles Supermarket
11.2025 - 03.2026Read More
Customer Service Representative
Big Lots Stores, Inc.
06.2025 - 07.2025Read More
Customer Service Associate
Ollies Bargain Outlet
05.2024 - 09.2024Read More
Retail Associate
Bargain Hunt
04.2023 - 05.2024Read More
Legal Secretary
Attorney M. Parker Vick
06.1985 - 08.1989Read More
Administrative Assistant
Motor Vehicle Division
06.1980 - 08.1984Read More
Jonesville High School
High School Diploma
Read More
Spartanburg Methodist College
Associate of Arts from Business Processing
Read More
Stratford Careers Institute
Associate of Arts from Paralegal Studies
Read More