EREKA SILVA
Kohls Department Store
Chino,CA
10
years of professional experience
Dynamic merchandise lead at Kohl's Department Store with expertise in inventory control and exceptional communication skills. Proven track record in enhancing store presentation and optimizing space, resulting in improved sales performance. Adept at training teams and implementing effective merchandising strategies to drive customer satisfaction and operational efficiency.
Work History
Customer Service Representative
7 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer concerns by coordinating with sales associates and management for prompt service recovery.
- Assisted customers with product location, sizing, and store policies at service desk and sales floor.
- Guided customers through Kohl's rewards, discounts, and credit application processes.
- Supported checkout operations by handling cash, card, and digital payments with accuracy.
- Processed returns, exchanges, and merchandise adjustments accurately through point-of-sale system.
- Completed order pickup, returns, and merchandise fulfillment tasks using store systems.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Merchandise Lead
5 Years 1 Month- Led merchandise flow, ensuring freight, replenishment, and recovery matched Kohl's floor presentation standards.
- Monitored inventory presentation and backroom organization to support product availability and accuracy.
- Trained associates on merchandising priorities, truck processing, and store recovery procedures.
- Coordinated zoning and signing updates to maintain accurate, shoppable sales floor conditions.
- Executed price changes, signage setups, and seasonal resets with consistent attention to detail.
- Partnered with store leadership to improve merchandising consistency, presentation, and team productivity.
- Implemented loss prevention strategies to reduce instances of theft and shrinkage within the store.
- Assisted customers in locating desired items, offering suggestions based on their preferences to drive additional sales opportunities.
Job Coach
3 Years 6 Months- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Trained clients on job tasks, workplace expectations, and appropriate behavior for supported employment success.
- Assisted clients with task analysis, breaking complex duties into manageable steps for skill development.
- Monitored client performance, identifying barriers and providing immediate coaching to improve independence.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Communicated with supervisors and employers to coordinate accommodations, schedules, and job site expectations.
- Documented client progress, incidents, and support needs to maintain accurate service records.
- Reinforced attendance, productivity, and workplace etiquette to support long-term employment stability.
Education
High School Diploma
Skills
Sales floor design
Product placement
Sales forecasting
Competitive pricing
Visual merchandising
Promotional displays
Stock replenishment
Backroom management
Inventory control
Markdown execution
Holiday merchandising
Customer service
Excellent communication
Organizational skills
Team collaboration
Timeline
Merchandise Lead
Kohls Department Store
10.2021 - CurrentRead More
Customer Service Representative
Kohls Department Store
10.2021 - 05.2022Read More
Job Coach
Vocational Improvement Program, Inc. Provides Employment For Persons With Disabilities
11.2016 - 05.2020Read More
Rubidoux High
High School Diploma
Read More