Gabriella Benally
DUNCANVILLE,TX
Summary
Hardworking and reliable worker with a strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Stewart Engineering Supply
Arlington, TX
08.2021 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Merchandiser
FRYS ELECTRONICS
Arlington, TX
04.2017 - 08.2020
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Stamp, attach, or change price tags on merchandise, referring to price list
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Janitor
US&S
Arlington, TX
07.2012 - 04.2017
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Notify managers concerning the need for major repairs or additions to building operating systems
- Requisition supplies or equipment needed for cleaning and maintenance duties
- Dust furniture, walls, machines, or equipment
- Service, clean, or supply restrooms.
Education
High School Diploma -
Grand Prairie High
06.2011
Skills
- Cash register operation
- Merchandise restocking
- Customer assistance
- ID verification
- Tax form knowledge
- Shipping and receiving
- POS systems knowledge
- Floor set design
- Retail sales customer service
- Problem-solving abilities
- Credit card payment processing
References
REFERENCES
References available upon request
Timeline
Customer Service Representative
Stewart Engineering Supply
08.2021 - 01.2024
Merchandiser
FRYS ELECTRONICS
04.2017 - 08.2020
Janitor
US&S
07.2012 - 04.2017
High School Diploma -
Grand Prairie High
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