DIANNE VARLEY
Somerville,USA
Summary
In 2018 I emigrated from Great Britain to the USA and am now a legal permanent resident holding a green card. An innovative & focused individual with an excellent business knowledge of operations, recruitment and sales. A proven track record in delivering effective business solutions whilst working collaboratively with all stakeholders, within the constraints of frameworks, quality and compliance regulations, whilst ensuring best practice at all times.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Destination Services Consultant
Self Employed Web
04.2020 - 12.2023
- Working as a freelance consultant finding International relocating employee's rental homes, help obtaining Social Security Number, Driving License and Bank Account as well as settling in services as and when required.
The Loo Princess
01.2011 - 01.2018
- Started my own cleaning business to become self-employed as a part-time domestic cleaner in order to be home for my children out of school hours.
Operations & Recruitment Executive
Corinth Healthcare
01.2002 - 01.2006
- Achieve an annual Gross Margin of three million pounds
- Oversaw 6 multi functional teams across 2 sites.
- Researched industry trends and competitive intelligence in order to remain current with recruiting best practices.
- Developed and implemented recruitment strategies to attract qualified job candidates.
- Spearheaded business development initiatives and led executives in recruitment functions and talent retention.
- Collaborated with department heads to determine staffing needs on an ongoing basis.
- Planned recruiting budget and monitored during each fiscal period.
- Conferred with management to develop or implement personnel policies or procedures.
- Assisted in developing compensation packages for newly hired employees based on company policies and budget considerations.
- Attended conferences, career fairs, networking events as necessary for sourcing potential candidates.
- Coordinated onboarding activities for new hires
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance and quality through audit
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Regional Manager of the Specialist Nursing Division
Corinth Healthcare
01.1998 - 01.2002
- Maintain the status of full service delivery with the added responsibility of leading a successful market specific team
- Maximize sales opportunities and leads
- Responsible for improving and developing the teams' level of service and professionalism towards clients and candidates
- Mentor and coach individuals, and guide them through company processes to ensure quality standards were maintained
- Identify the training needs of the team.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key customers in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
Recruitment Consultant
Corinth Healthcare
01.1995 - 01.1998
- Corinth Healthcare was an International Healthcare recruitment agency providing locum and permanent staff across all professions to the NHS and Private Sector.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Conducted reference checks for shortlisted candidates.
- Coordinated interview schedules between hiring managers and applicants.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Planned and executed recruitment events to bring in area candidates.
- Assisted in onboarding activities such as background checks, orientation sessions.
- Managed applicant tracking systems including inputting candidate data into the system.
- Maintained accurate records of all applicants' information throughout the recruitment process.
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
4 State Hotel Reception Shift Leader
Elstree Moat House Hotel
01.1992 - 01.1995
Education
Bachelor of Science - Business Administration
Staffordshire University
United Kingdom06-1992
10 GCSE'S -
Nicholas Hawksmoor School
United Kingdom06-1989
Skills
- Operations Management
- Cost Reduction
- Profitability Optimization
- Account Management
- Staff Management
- KPI Tracking
- Client Relationship Management
- Analytical Problem Solver
- Regulatory Compliance
- Business Development
Affiliations
- Keen Cook who loves to try new recipes.
- #1 fan of my daughters lacrosse team.
- Travel, Europe, Africa and half of the USA
Accomplishments
- Awarded Employee of the year for 2 consecutive years 2002 & 2003
- Successfully won & implemented the East Anglian Theatre Contract . Prestigious because this was the 1st time that the National Health Service and Private Sectors worked collaboratively such a contract.
- Awarded a seat on our local School Board of Governors . Chair of Curriculum and Development for Padbury Church Of England School 2010 -2016.
Certification
- Obtained NJ Real Estate License in 2023
Timeline
Destination Services Consultant
Self Employed Web
04.2020 - 12.2023
The Loo Princess
01.2011 - 01.2018
Operations & Recruitment Executive
Corinth Healthcare
01.2002 - 01.2006
Regional Manager of the Specialist Nursing Division
Corinth Healthcare
01.1998 - 01.2002
Recruitment Consultant
Corinth Healthcare
01.1995 - 01.1998
4 State Hotel Reception Shift Leader
Elstree Moat House Hotel
01.1992 - 01.1995
Bachelor of Science - Business Administration
Staffordshire University
10 GCSE'S -
Nicholas Hawksmoor School