Dianne Wilson
Evanston,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Concierge Agent
Presbyterian Homes
Evanston, IL
03.2021 - present
- Performed administrative duties such as filing paperwork and responding to emails.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Handled residents inquiries and resolved issues promptly to ensure satisfaction.
- Directed incoming calls and messages to appropriate staff or residents.
- Delivered exceptional service to every resident through active engagement, effective listening and well-developed interpersonal skills.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
Home Health Aide
Help at Home Senior Care
Oak Park, IL
06.2021 - 08.2024
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
Home Health Aide
Wilson Home Health
Evanston, IL
02.2013 - 01.2021
- Provided healthcare services and ensured continuity of care in client's homes through regular travel.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted with mobility needs including walking and regular exercise.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Representative
Uhaul Moving And Storage
Evanston, IL
01.2010 - 01.2013
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Winnetka Community House
Winnetka, IL
06.2007 - 11.2009
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls and emails to facilitate customer service.
Education
Associate of Science - Business Management
Robert Morris University - Illinois
Chicago, IL06-1994
High School Diploma -
Evanston Township High School
Evanston, IL06-1984
Skills
- Multi-line telephone management
- Administrative assistance
- Travel Arrangements
- File Organization
- Calendar Management
References
References available upon request.
Timeline
Home Health Aide
Help at Home Senior Care
06.2021 - 08.2024
Concierge Agent
Presbyterian Homes
03.2021 - present
Home Health Aide
Wilson Home Health
02.2013 - 01.2021
Customer Service Representative
Uhaul Moving And Storage
01.2010 - 01.2013
Customer Service Representative
Winnetka Community House
06.2007 - 11.2009
Associate of Science - Business Management
Robert Morris University - Illinois
High School Diploma -
Evanston Township High School
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