Jordyn Allen
Brentwood,CA
Summary
To obtain a challenging, rewarding career, which will allow me to utilize my knowledge, skill set and organization in a fast pace environment. Also looking for the opportunity for growth and inspiring others with positive communication and minimal supervision is the environment I thrive in.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
La Fuente Mexican Restaurant & Blue Iguana Bar
03.2023 - Current
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Prime Flight
09.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Criminal Justice
Los Medanos College
Pittsburg, CAEmergency Medical Technology
Bay Area Training Academy
Alameda, CANo Degree - Basic Life Support
National CPR Foundation
01-2025
Skills
- Customer service
- Problem solving
- Teamwork and collaboration
- Public speaking
- Conflict resolution
- Calm under pressure
Certification
Basic life support (CPR)
Police Officer Recruit Examination
Timeline
Customer Service Representative
Prime Flight
09.2023 - 04.2024
Restaurant Waiter
La Fuente Mexican Restaurant & Blue Iguana Bar
03.2023 - Current
Emergency Medical Technology
Bay Area Training Academy
No Degree - Criminal Justice
Los Medanos College
No Degree - Basic Life Support
National CPR Foundation
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