Dianne M. Agostini

• Managed daily office operations, ensuring adherence to organizational protocols & efficiency standards for a 28 acre perpetual care cemetery, which included the grounds appearance & burial services, open communications with families, home office, staff, funeral homes, marketing, vendors & all other visitors to the cemetery.
• Maintained the appearance of the office & Family Service rooms, answered phones, responded to emails, phone messages, greeted all visitors to the office & in the cemetery, prepared & processed insurance, contracts & internment paperwork, scheduled burial service dates & times confirming all details with Funeral Directors, Vendors & cemetery grounds superintendent.
• Maintained personnel records and updated internal databases to support document management; prepared budgetary reports to include A/R, A/P, cash deposits, credit/debit reconciliation, utilities payments, various vendors invoices.
• Managed documentation and data entry using company-specific software for accuracy and compliance to ensure transparency.
• Facilitated communication between departments, Funeral Directors, Vendors & Grounds Superintendent to support project collaboration and alignment on goals.
• Managed staff schedules & training to ensure compliance with State, OSHA, DHEC & operational protocols.
• Prepared employee payroll, commissions & attendance for payroll department.
• Fostered a positive work culture within the team, promoting collaboration and open communication.
• Contributed to revenue growth by consistently meeting or exceeding productivity goals while maintaining quality standards.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Opened office daily for the staff; managed phones and email correspondence & handled incoming & outgoing mail & faxes.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Showed clients available burial sites/merchandise for sale, prepared sales contracts, insurance claims, interment paperwork & scheduled burial services; confirmed dates & times with Funeral Directors, Vendors & Grounds Superintendent.
• Completed forms, reports, logs, and records to quickly handle all documentation for Administrator.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted in the preparation of reports and presentations, supporting executive decision-making processes.
• Maintained inventory of office supplies and placed orders.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

*1985 ~ 1992 KERRIGAN ORTHODONTICS

Dr. James P. Kerrigan (Deceased 2012)

(301) 530~1400

10401 Old Georgetown Rd., #303, Bethesda, MD 20814

*1992 ~ 1998 Bethesda Orthodontics

Dr. Peter J. Coccaro, Jr. (Deceased 2019)

(301) 656~0600

4833 Bethesda Avenue, #202, Bethesda, MD 20814

*1998 ~ 1999 Gillespie Orthodontics

Dr.'s John & Bob Gillespie

(301) 530~7718

10401 Old Georgetown Rd., #301, Bethesda, MD 20814

*2004 ~ 2011 Pitner Orthodontics

Dr. John W. Pitner (Retired 2010)

5953 Wescott Rd., Columbia, SC 29212

** LETTER of REFERENCE ATTACHED

• Conducted initial consultations with potential clients, assessing their needs while offering knowledge on various treatment options available within the practice.
• Assisted in the development of treatment plans tailored to individual patients'' needs, resulting in more effective treatments with better outcomes.
• Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.
• Enhanced patient comfort by providing thorough explanations of orthodontic procedures and answering questions.
• Prepared patient X-rays and images for review by dentist.
• Managed detailed patient records, ensuring accurate documentation for insurance purposes and treatment followup.
• Implemented a sterilization protocol compliant with OSHA standards, ensuring a clean and safe environment for both patients and staff members.
• Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
• Scheduled and confirmed patient appointments.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
• Took x-rays, photographs, and impressions of patients' teeth and mouth.
• Participated in continuing education courses to stay current on industry trends and best practices, enhancing overall care provided within the practice.
• Developed and implemented streamlined processes for inventory management of orthodontic supplies.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Poured and shaped molds from impressions and trimmed molds in grinder.