Summary
Overview
Work History
Education
Timeline
Generic

Diantrea Smith

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Conduent
Chesapeake, VA
08.2025 - Current
  • Assisted customers with inquiries and resolved issues effectively.
  • Provided product information and support to enhance customer experience.
  • Documented interactions accurately in customer relationship management system.
  • Collaborated with team members to improve service delivery processes.
  • Adapted quickly to new systems and tools for efficient problem-solving.
  • Guided customers through troubleshooting steps for technical issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Warehouse Worker

Amazon
Suffolk, VA
04.2023 - 06.2025
  • Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse
  • Conducted quality control checks to ensure compliance with safety and operational standards
  • Managed inventory levels through accurate tracking and systematic organization of stock
  • Collaborated with team members to optimize order fulfillment processes and reduce delays
  • Assisted in training new employees on safety protocols and equipment operation
  • Implemented improvements in workflow efficiency, resulting in reduced processing times

Education

Bachelor of Science - Business Administration And Marketing

Strayer University
Washington, DC

High School Diploma -

Woodrow Wilson High School
Portsmouth, VA
06.2018

Timeline

Customer Service Representative

Conduent
08.2025 - Current

Warehouse Worker

Amazon
04.2023 - 06.2025

Bachelor of Science - Business Administration And Marketing

Strayer University

High School Diploma -

Woodrow Wilson High School
Diantrea Smith