Diany Valeria Yanes Morales
Monroe,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMS Dispatcher
City Ambulance Service
Spring, Texas
05.2025 - 12.2025
- Maintained calm demeanor while handling high-pressure situations in emergency contexts.
- Utilized advanced communication systems to relay information to ambulance crews.
- Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
- Collaborated with healthcare providers to ensure timely patient care and transport.
- Notified hospitals regarding pending arrivals; provided patient condition reports upon request.
- Collected detailed caller information to ensure accurate data entry., read associated computer information and documented vital details in call tracking and assignment system.
- Created reports at the end of shifts on EMS activities for review by management team.
Sales Associate
Ace Hardware
Spring, TX
08.2024 - 04.2025
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered customer inquiries regarding product features, pricing, and availability.
- Used technology resources to assist customers in locating and selecting items.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Ticketed and arranged merchandise on sales floor to attract customers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels
- Placed special orders or called other stores to find desired items.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Concession Stand Worker
Innovative Concessions Enterprises, LLC
Charlotte, NC
09.2023 - 07.2024
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Prepared and served food items according to health standards.
- Ensured the cleanliness of the concession stand area by wiping down surfaces and cleaning up spills.
- Assisted with stocking shelves and restocking supplies as needed.
- Worked with teammates and openly invited coaching from management team.
Caregiver
Home Instead
Monroe, NC
03.2023 - 05.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Performed light housekeeping tasks related to the client's care such as laundry and changing bed linens
- Improved patient outlook and daily living through compassionate care.
Chiropractor Assistant
Spine and Joint Pro
Jersey Village, TX
05.2022 - 02.2023
- Organized patient charts and paperwork for the chiropractor's review.
- Ensured that all instruments used were properly sterilized before use.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Performed electric muscle stimulation, massage, and mechanical traction therapies on patients.
- Prepared treatment areas, equipment, and supplies prior to each appointment.
- Assisted with patient check-in and checkout procedures.
- Demonstrated, instructed and assisted patients in rehabilitative exercises to minimize risk of further injury.
Education
High school diploma -
Klein Cain high school
Houston, TX05.2022
Skills
- Organizational skills
- Patient care
- Multitasking Abilities
- Computer skills
- Bilingual
- Sales Experience
- Customer service
- Adaptability and flexibility
- Telephone etiquette
- Excellent communication skills
- Attention to detail
- Active listening
Certification
- TABC Certification, 11/01/24, 10/31/26
- Food Handler Certification, 10/01/24, 10/31/26
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
EMS Dispatcher
City Ambulance Service
05.2025 - 12.2025
Sales Associate
Ace Hardware
08.2024 - 04.2025
Concession Stand Worker
Innovative Concessions Enterprises, LLC
09.2023 - 07.2024
Caregiver
Home Instead
03.2023 - 05.2024
Chiropractor Assistant
Spine and Joint Pro
05.2022 - 02.2023
High school diploma -
Klein Cain high school