Diara Burris
Summary
Data-driven Director of IT with 10+ years of NetSuite/ERP experience in the consumer products industry, specializing in entrepreneurial organizations looking for procedural and operational establishment or redevelopment. Led multiple successful NetSuite implementation projects on time and within budget and applying strategic direction, practical implementation and support to accomplish corporate IT initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Information Technology
BeSweet Creations LLC (dba Sugarbear)
Fort Lauderdale, FL
05.2022 - 12.2023
- Led the migration of legacy systems to cloud-based infrastructure (NetSuite), resulting in increased scalability and ease of access for remote employees. Implementation included integrations with Shopify, Amazon, 3PL EDI connection & TMS/WMS platform (Shiphawk)
- Oversaw all backend IT operations for B2C business, managing daily order volume of 5-7k & high seasonal volume of up to 20k orders daily
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
Director of ERP
Drybar Holdings LLC / WellBiz Brands LLC
Irvine, CA & Englewood, CO
02.2020 - 05.2022
- Created and implemented a new B2B ordering system for Franchisees migrating from NetSuite Center Center to a complex, multi-integration system using NetSuite SuiteCommerce Advance, Booker (POS), Oracle, Avatax and SPS Commerce (EDI) Integrations
- Led all IT Steering Committee meetings to ensure timely communication for project status, including budget updates, and metrics reporting
- Reviewed all project-related SOWs & licensing agreements to ensure proper provisioning & requirements are met
- Implemented new technologies and made recommendations to improve IT help desk processes for internal and external customers
- Maintained and updated IT roadmaps for all systems across multiple brands
- Successfully managed project to implement a new B2B ordering system for franchisees
- Project scope included 7 integrations, 5 integration partners and a firm 90 day deadline
- Led data migration efforts to integrate legacy system from Drybar into current system at WellBiz to ensure accounting and CRM processes continued successfully.
Director of Operations & Marketing
ColorProof Haircare LLC
02.2015 - 02.2020
- Migrated the company's ERP system from Microsoft NAV to NetSuite including customizing GL behaviors and software functionality to meet the needs of the business
- Implemented E-Commerce platform to connect ColorProof directly to the retail shopper through an authorized online presence (Shopify)
- Created various anti-diversion strategies to remove unauthorized platforms via amazon.com and ebay.com
- Assisted with end of year tax filings in US and Canada & provided quarterly projections to owners.
- Managed and supervised company operations on a daily basis including sales, purchases, manufacturing & multiple distribution facilities
- Planned and managed operations, sales and marketing budgets and reported directly to company owners with monthly P&L, balance sheets and profit analysis reports
- Site administrator for ERP system (NetSuite), partner management systems and other software programs as required; created user access levels based on individual job requirement
Director of Customer Success
Kodella
07.2018 - 02.2020
- Oversaw all implementation projects for clients in the Health & Beauty vertical
- Lead development team of 30 people to ensure client needs are met and delivered in a timely manner
- Technical representative for all sales and pre-sales calls and meetings
- Direct contact for clients before, during and after system implementation
- Lead training and UAT activities prior to new system Go Live
- Led initiative to build support center, accelerating company growth by 200%.
Education
Bachelor's -
University of California, Santa Cruz
Santa Cruz, CA06.2007
Skills
- Netsuite Implementation & Integrations
- Shopify Plus Implementation & Integrations
- 3PL Integration & Management
- WMS / TMS solutions & Integration
- Project Management
- Workflows Automation
- Product Lifecycle Management
- EDI Integration
- Business Analysis
References
- Desiree Mitri, Netsuite, dmitri@netsuite.com, 213.618.2223
- Kim Price, SugarBear, kim@sugarbearvitamincare.com, 949.677.2850
Certification
NetSuite Administration
NetSuite ERP Consultant
NetSuite ERP Certified
The NetSuite ERP Consultant certification accredits individuals as NetSuite ERP experts through in-depth learning of financials, analytics, multi-subsidiaries, platform, data strategy and security.
Timeline
Director of Information Technology
BeSweet Creations LLC (dba Sugarbear)
05.2022 - 12.2023
Director of ERP
Drybar Holdings LLC / WellBiz Brands LLC
02.2020 - 05.2022
Director of Customer Success
Kodella
07.2018 - 02.2020
Director of Operations & Marketing
ColorProof Haircare LLC
02.2015 - 02.2020
Bachelor's -
University of California, Santa Cruz