DIASIA BANKS
Princeton,Texas
Summary
Resourceful professional with vast experience in full-cycle recruitment, workforce planning and employer branding. Strengths lie in relationship building, candidate sourcing, and technology utilization to streamline hiring processes. Passionate about improving efficiency of recruitment systems, creating inclusive workplace environments and streamlining hiring workflows.
Overview
8
8
years of professional experience
Work History
Recruitment Coordinator
Supreme Staffing
10.2022 - Current
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Reduced time-to-fill rates by implementing efficient sourcing strategies and prioritizing urgent hiring needs.
- Assisted with writing job postings and job descriptions for boards.
Human Resources Assistant/Trainer
AT&T Mobility
Ocean Springs, Mississippi
07.2020 - 10.2022
- Conducted new hire orientations and onboarding processes for incoming candidates
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Assisted in creation of training and development programs, addressing skill gaps and promoting career growth.
Customer Service Representative Team Lead
AT&T Mobility
Ocean Springs, MS
09.2019 - 07.2020
- Provided ongoing support to team members through mentoring, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Talent Acquisition Specialist Contractor
Alorica (Hybrid: Onsite & Remote)
Saraland, Alabama
06.2017 - 09.2019
- Sourced candidates nationwide using LinkedIn Recruiter, Indeed, and internal databases, managing both remote and on-site job placements.
- Conducted phone and video interviews, assessed candidate qualifications, and presented top talent to hiring managers.
- Partnered with hiring teams to schedule interviews using Calendly and Google Calendar.
- Facilitated virtual job fairs and online hiring events, increasing candidate engagement by 25%.
- Created weekly recruitment status reports and participated in remote team huddles.
Education
Associate of Science - Business Management of Applied Technology
Mississippi Gulf Coast Community College
05.2019
Skills
- Detailed Orientated
- Full Cycle Recruitment
- Employee Relations & Engagement
- Strategic planning
- Analytical and critical thinking
- Staffing agency coordination
- Retention program development
- ATS & HRIS Management
- New Hire Onboarding (Remote & On-site)
- Job Posting & Sourcing
- Offer Letter Preparation
- Internal Communications
- DEI Hiring Practices
Timeline
Recruitment Coordinator
Supreme Staffing
10.2022 - Current
Human Resources Assistant/Trainer
AT&T Mobility
07.2020 - 10.2022
Customer Service Representative Team Lead
AT&T Mobility
09.2019 - 07.2020
Talent Acquisition Specialist Contractor
Alorica (Hybrid: Onsite & Remote)
06.2017 - 09.2019
Associate of Science - Business Management of Applied Technology
Mississippi Gulf Coast Community College