Diatra Joseph
Canton,OH
Summary
Results-driven professional with a strong focus on customer satisfaction and regulatory compliance. Proven track record in resolving inquiries and enhancing client experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Lead
Walgreens
North Canton, Ohio
05.2025 - 02.2026
- Supervised daily operations and ensured compliance with company policies.
- Assisted team members in performing customer service tasks efficiently.
- Managed inventory levels and arranged product displays for optimal visibility.
- Handled cash register operations and processed customer transactions accurately.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
CSR1
Results-CX
Houston, TX
07.2024 - 02.2025
- Assisted customers with policy inquiries and claims processing.
- Educated clients on coverage options and policy details.
- Maintained accurate records of customer interactions in company systems.
- Utilized company software to track and manage customer information effectively.
- Facilitated payment processing for premium payments and renewals.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Facilitated communication between customers and third-party service providers.
- Participated in team meetings and contributed to team goals and objectives.
Senior Benefits Consultant
GoHealth
Canton, Ohio
05.2023 - 04.2024
- Educated clients on Medicare options and benefits.
- Conducted needs assessments to determine appropriate plans for clients.
- Assisted clients with enrollment processes for Medicare plans.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Utilized CRM software tools to track sales progress throughout the process.
- Achieved repeat business and referrals through personalized services.
- Managed client documentation and ensured compliance with Medicare regulations.
Licensed Insurance Agent
TZ Insurance Solutions LLC
North Canton, Ohio
03.2022 - 04.2023
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy applications and managed renewals efficiently.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Exceeded company sales goals for new policies.
- Achieved repeat business and referrals through personalized services.
Education
Bachelor of Science - Environmental Sciences - Sustainability Practices
Bowling Green State University
Bowling Green, OH05-2010
Skills
- Attention to detail
- Time management
- Customer service focus
- Decision-making capacity
- Regulatory compliance
- Team collaboration and leadership
- Strong verbal and written communication
- Daily reporting
Certification
- Licensed Insurance Agent - NPN 20357802
Timeline
Shift Lead
Walgreens
05.2025 - 02.2026
CSR1
Results-CX
07.2024 - 02.2025
Senior Benefits Consultant
GoHealth
05.2023 - 04.2024
Licensed Insurance Agent
TZ Insurance Solutions LLC
03.2022 - 04.2023
Bachelor of Science - Environmental Sciences - Sustainability Practices
Bowling Green State University