Dickens Pierre
Tallahassee,FL
Summary
Proven achiever with a strong background in customer service and sales at Metro by T-Mobile. Excelled in inventory control and building customer rapport, significantly enhancing client satisfaction and loyalty. Demonstrated professional demeanor and exceptional teamwork skills, contributing to a positive business image and customer experience. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
01.2022 - Current
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts - Computer Science And Programming
Tallahassee Community College
Tallahassee, FL05.2024
Skills
- Inventory Control
- Order Processing
- Payment Processing
- Customer Needs Assessment
- Policy and Procedure Adherence
- Professional Demeanor
- Reliable and punctual
- Listening Skills
- Client Service
- Verbal/written communication
- Teamwork and Collaboration
- Goal-Oriented
Timeline
Sales Associate
Metro by T-Mobile
01.2022 - Current
Associate of Arts - Computer Science And Programming
Tallahassee Community College
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