Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dickense Alabre

Orlando ,FL

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cheesecake Factory Inc. Proven ability to enhance guest satisfaction through effective communication and relationship management. Adept at multitasking in high-volume dining environments while maintaining cleanliness standards and ensuring order accuracy. Committed to delivering memorable dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Mr and Mrs Crab
Orlando, FL
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Restate

Westgate Lakes Resort & Spa
Orlando, FL
06.2022 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Server

Cheesecake Factory Inc
Orlando, FL
12.2018 - 06.2022

Recognized as a highly reliable employee capable of assisting in various situations.

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Oak Ridge High School
Orlando, FL
05.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Allergy awareness
  • Beverage preparation
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Foreign language proficiency
  • Menu presentation
  • Wine service
  • Upselling techniques

Certification

Food handlings as well as restate license

Languages

French
Limited Working

Timeline

Server

Mr and Mrs Crab
01.2024 - Current

Restate

Westgate Lakes Resort & Spa
06.2022 - 01.2024

Server

Cheesecake Factory Inc
12.2018 - 06.2022

Oak Ridge High School
Dickense Alabre