Open To Work
Didar Hussain
The Bronx,NY
Work Preference
Summary
Results-driven restaurant management professional with 8 years of experience in hospitality and QSR operations. Proven track record of internal growth from Assistant Manager to District Manager. Strong expertise in team training & development, customer service excellence, cost control, quality assurance, and business development. P&L .
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Manager
Taco Bell
The Bronx, NY
03.2026 - Current
- Managed daily restaurant operations and staff schedules to ensure smooth workflow.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new team members on food safety and customer service standards.
- Coordinated training sessions for new hires to enhance their understanding of workplace protocols.
- Oversaw inventory management to maintain optimal stock levels and meet customer demand.
- Developed a system for tracking inventory and ordering supplies.
- Collaborated with kitchen staff to maintain food quality and consistency.
- Handled customer inquiries and resolved issues in a timely manner.
- Monitored cleanliness and presentation of dining area throughout shifts.
- Maintained up-to-date knowledge of company products and services.
District Manager
California Burrito
Bangalore India , IN
03.2023 - 11.2025
- Oversaw daily operations across multiple locations for California Burrito.
- Trained and mentored store managers on operational standards and best practices.
- Implemented staff scheduling and inventory management systems to enhance efficiency.
- Conducted performance evaluations and provided feedback to team members regularly.
- Analyzed sales reports to identify trends and inform strategic decision-making.
- Ensured compliance with health and safety regulations in all locations.
- Fostered a positive work environment through team-building activities and staff recognition programs.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Cluster Manager
California Burrito
Bangalore India , IN
03.2021 - 03.2023
- Managed daily operations across multiple California Burrito locations.
- Coordinated staff schedules to ensure coverage during peak hours.
- Trained new employees on company policies and service standards.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented training programs to enhance team performance and service quality.
- Conducted regular performance evaluations for team members and addressed issues.
- Collaborated with upper management to develop operational strategies and goals.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
- Participated in recruitment activities such as interviewing potential candidates for positions within the cluster.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Organized and led regular meetings with store managers to share best practices and address challenges.
- Monitored and reported on key performance indicators (KPIs) to senior management.
General Manager
California Burrito
Bangalore India , IN
10.2018 - 03.2021
- Managed daily operations of busy California Burrito locations.
- Oversaw staff training and development to enhance service quality.
- Implemented inventory control systems to reduce waste and improve efficiency.
- Analyzed customer feedback to improve dining experience and service standards.
- Coordinated marketing efforts to promote new menu items and events.
- Developed schedules for staff to ensure optimal coverage during peak hours.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
Assistant Manager
California Burrito
Bangalore India , IN
12.2017 - 10.2018
- Assisted in managing daily restaurant operations and staff schedules.
- Supported inventory management and ensured stock levels met demand.
- Trained new team members on food safety and customer service standards.
- Collaborated with kitchen staff to maintain food quality and consistency.
- Handled customer inquiries and resolved issues in a timely manner.
Education
Bachelors of Business Administration ( BBA) - Hospitality Administration And Management
Monad University
Delhi Hapur , India 05.2016 - 06.2019
CJK High School
Karimganj Assam , Assam India Skills
- Staff scheduling
- Inventory management
- Training programs
- Customer service
- Performance evaluation
- Sales analysis
- Team building
- Effective communication
- Problem solving
- Quality assurance
- Adaptability and flexibility
- Rewards program oversight
- Employee supervision
- Goal setting
- Google drive
- Product and service sales
- Employee performance evaluation
- Sales forecasting
- Recruiting and interviewing
- Staff training and development
- Closing oversight
- Business development
- Scheduling and planning
- Reporting and documenting
- Cost control
- Money handling
- Staff management
- Team motivation techniques
- Time management
- Customer rapport
- Customer relationship management (CRM)
- Team motivation
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Food protection license and Servsafe certificate
Accomplishments
- I was the top performance General manager in the year of 2019 -20
- I was the top performance district manager in the yard of 2023-24
Timeline
Assistant Manager
Taco Bell
03.2026 - Current
District Manager
California Burrito
03.2023 - 11.2025
Cluster Manager
California Burrito
03.2021 - 03.2023
General Manager
California Burrito
10.2018 - 03.2021
Assistant Manager
California Burrito
12.2017 - 10.2018
Bachelors of Business Administration ( BBA) - Hospitality Administration And Management
Monad University
05.2016 - 06.2019
CJK High School