DIEGO ALBA
5518 S. Talman Ave Chicago,Illinois
Summary
Friendly, helpful individual who is consistently prompt and willing to work a flexible schedule. Is familiar with fast-paced work environments. Individual also possesses two years of retail experience. Familiar with boosting sales and customer loyalty through individualized service. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Focused individual considered a team player and reliable employee. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in busy and timely manner environments.
Overview
7
7
years of professional experience
Work History
Baker
Starbucks Reserve Roastery Chicago
12.2023 - Current
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction during busy work hours.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Operated and maintained bakery equipment, including ovens and mixers.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Stocker
South Loop Market
08.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
General Merchandise Stocker
Target
08.2020 - 12.2023
- Unloaded arriving product stock and moved to store display areas.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared customer orders by processing requests, pulled materials from backroom or floor in order to pack and prepare shipments in a timely manner.
- Has received bonuses and rewards due to skillful work performance and work ethic.
Retail Associate
JCPenney
07.2018 - 08.2020
- Asked customers if they need assistance and responded to questions and inquiries on any item in an effective manner
- Facilitates payment through cash register
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service and polite support to boost customer satisfaction
- Used POS system to process sales, returns, online orders and gift card activations
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Greeted customers, helped locate merchandise and suggested suitable options
Bar Back
115 Bourbon Street
07.2017 - 07.2018
- Maintained complete knowledge of restaurant menu, including daily specials.
- Folded napkins throughout the day to maintain an adequate supply.
- Sorted, soaked and washed flatware.
- Routinely carried large loads of dishes to kitchen for washing.
- Stocked and maintained cleanliness of stations.
- Emptied and maintained trashcans and outdoor dumpster area.
- Quickly set up and cleared tables and stocked all service stations.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Education
High School Diploma -
John F Kennedy High School
6325 W 56th St, Chicago, IL 60638Associate of Arts -
Harold Washington College, City College of Chicago
Chicago, IL05.2022
Skills
- Bilingual: English and Spanish
- Skilled problem solver
- Good with time management
- Excellent communication skills
- Motivated team player
- Works well with team and alone
- Strong work ethic
- Works well under pressure
Timeline
Baker
Starbucks Reserve Roastery Chicago
12.2023 - Current
Stocker
South Loop Market
08.2022 - Current
General Merchandise Stocker
Target
08.2020 - 12.2023
Retail Associate
JCPenney
07.2018 - 08.2020
Bar Back
115 Bourbon Street
07.2017 - 07.2018
High School Diploma -
John F Kennedy High School
Associate of Arts -
Harold Washington College, City College of Chicago
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