Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Diego Avina Hernandez

Napa,CA

Summary

Energetic server with background in high-volume restaurant environments. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Silverado Resort
Napa, CA
04.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Food Runner

Morimoto Napa
Napa, CA
08.2023 - 08.2024
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Explained Morimoto's dishes and questions related to allergies and condiments.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
  • Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.

Cashier

IN-N-OUT Burger Store 126
Napa, CA
03.2022 - 06.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Associate of Science - Accounting And Business Management

Napa Valley College
Napa, CA
06-2025

High School Diploma -

Napa High School
Napa, CA
06.2023

Skills

  • Customer Service
  • Multitasking
  • Menu Memorization
  • Positive and professional
  • POS operation
  • Attention to the detail
  • Suggestive Selling
  • Strong Work Ethic

Affiliations

  • Napa Valley Composite Cycling Team

Accomplishments

Awarded a "Golden Grizzly" (High School Great Performance Award)

Certification

California Driver License.

Food Handling License.

Tips California RBS Training Program

RBS Certification

Languages

English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1

Timeline

Server

Silverado Resort
04.2024 - Current

Food Runner

Morimoto Napa
08.2023 - 08.2024

Cashier

IN-N-OUT Burger Store 126
03.2022 - 06.2023

Associate of Science - Accounting And Business Management

Napa Valley College

High School Diploma -

Napa High School

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Diego Avina Hernandez