Diego Delahoz
Jacksonville,FL
Summary
Results-driven professional with extensive experience in the restaurant industry. Expert in guest service, quality control, and team collaboration, contributing to enhanced operational efficiency and customer loyalty. Ready to leverage skills to elevate dining experiences.
Overview
32
32
years of professional experience
Work History
Restaurant Server
Celebrity Cruises
Miami, FL
08.1990 - 09.2007
- Delivered exceptional customer service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu knowledge and service standards for improved team performance.
- Managed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Assisted in inventory management, ensuring adequate stock levels for seamless operations.
- Developed strong rapport with repeat guests, fostering loyalty and positive reviews.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Manager in Charge
La Fifi Cafe Bar
Romania
11.2007 - 07.2010
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing service quality and team efficiency.
- Developed and implemented process improvements, increasing operational effectiveness.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Collaborated with suppliers to negotiate favorable terms, enhancing product quality and cost management.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
Sales Associate
Shirt and Design
Miami, FL
04.2011 - 11.2016
- Assisted customers in selecting products, enhancing overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Deli Restaurant Server
Bagel Emporium at Coral Gables
Coral Gables, FL
06.2018 - 11.2022
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to customers.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Electronic Technician -
Corpes Institute
Barranquilla Colombia 12.1989
High School Diploma -
Leon Decimo School
Barranquilla, Colombia 11.1986
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cleanliness
- Menu recommendations
- Cleaning and sanitizingg
- Table setting
- Dining area maintenance
- Tableside service
- Quality control
- Professional appearance
- Relationship management
- Bar terminology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Romanian
Native or Bilingual
French
Professional Working
Timeline
Deli Restaurant Server
Bagel Emporium at Coral Gables
06.2018 - 11.2022
Sales Associate
Shirt and Design
04.2011 - 11.2016
Manager in Charge
La Fifi Cafe Bar
11.2007 - 07.2010
Restaurant Server
Celebrity Cruises
08.1990 - 09.2007
Electronic Technician -
Corpes Institute
High School Diploma -
Leon Decimo School