Diego Flores
New York,NY
Summary
Bilingual hospitality and customer service professional with over 8 years of experience in guest relations and operational support. Skilled in delivering exceptional service in fast-paced environments, effectively communicating with diverse clients, and resolving concerns. Dedicated to enhancing customer experiences through organized and detail-oriented approaches.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Assistant Manager
Family Acupuncture Clinic
New York, New York
2024 - Current
- Delivered welcoming and professional customer service to enhance client satisfaction.
- Addressed client questions and requests promptly to ensure positive interactions.
- Contributed to organized and positive client experience through effective support.
- Schedule and coordinate client appointments while maintaining organized records.
- Assist with daily administrative and operational responsibilities.
- Support inventory management and stock organization.
Customer Service Representative
Kapos Auto group
New York, New York
01.2023 - 01.2024
- Resolved client inquiries and service requests to enhance customer satisfaction.
- Coordinated customer appointments to ensure efficient scheduling and service delivery.
- Assisted with daily administrative and operational tasks.
- Managed inventory processes and organized records to support operational efficiency.
- Ordered and managed vehicle parts inventory.
- Created and promoted content across the company’s social media platforms.
Assistant Manager
The red district Restaurant & Lounge
New York, New York
02.2021 - 02.2023
- Monitored daily, weekly, and monthly sales targets to ensure team alignment with business objectives.
- Assisted with daily operations and team coordination.
- Supported staff and maintained efficient daily operations to enhance overall team performance.
- Ensured compliance with company policies and procedures.
- Delivered professional customer service in fast-paced hospitality environment, contributing to positive guest experiences.
- Contributed to a positive and welcoming guest experience.
Assistant Manager
Central lounge Bar
New York, New York
01.2015 - 01.2020
- Assisted with personnel management and team coordination.
- Coordinated sales operations and daily business activities to streamline processes.
- Maintained organized and efficient work environment to enhance team productivity.
- Oversaw inventory and stock management.
- Resolved customer needs and service-related concerns to ensure satisfaction.
- Provided customer service and supported daily hospitality operations.
Education
Associate of Applied Science - Criminal Justice
LaGuardia Community College
Long Island City, NYSkills
- Customer Service
- Guest Relations
- Front desk support
- Appointment Scheduling
- Client Communication
- Hospitality Operations
- Inventory Management
- Sales Coordination
- Data Entry
- Record Keeping
- Problem Solving
- Team Leadership
- Time Management
- Verbal and Written Communication
- Computer proficiency
- Content Promotion
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Kapos Auto group
01.2023 - 01.2024
Assistant Manager
The red district Restaurant & Lounge
02.2021 - 02.2023
Assistant Manager
Central lounge Bar
01.2015 - 01.2020
Assistant Manager
Family Acupuncture Clinic
2024 - Current
Associate of Applied Science - Criminal Justice
LaGuardia Community College