Diego Gonzalez Magana
San Antonio
Summary
Dynamic leader with proven expertise in store operations and workplace safety, honed at Jiffy Lube and Walmart. Excelled in team building, driving efficiency, and enhancing customer service through innovative solutions. Adept at critical thinking and problem-solving, ensuring reliability and superior work ethic. Achieves goals with adaptability and a focus on significant achievements.
Offering strong sense of responsibility and leadership potential, eager to develop and grow in supervisory role. Brings understanding of retail operations and customer service, coupled with skills in organization and time management. Ready to use and develop communication and problem-solving abilities in Desired Position role.
Overview
1
1
year of professional experience
Work History
Key Holder Supervisor
Jiffy Lube
02.2024 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Detailed oriented Automotive experienced in diagnosing ,repairing, and maintaining a wide a range of vehicles.
- Adept at performing routine maintenance services, including oil change, breaks and tires
- Committed to ensuring vehicle safety and reliability through attention to detail and industrial standards.
Customer Service Cashier
Walmart
11.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Learned duties for various positions and provided backup at key times.
Education
Heavy Diesel - Heavy Diesel
South Texas Vocational Technical Institute
San Antonio, TXWilliam J. Brennan High School
San Antonio, TX06.2024
Skills
- Store operations
- Workplace safety
- Team building
- Superior work ethic
- Leadership development
- Team building and motivation
- Willingness to learn
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Critical thinking
- Active listening
- Adaptability and flexibility
- Self motivation
Languages
Spanish
Native or Bilingual
Timeline
Key Holder Supervisor
Jiffy Lube
02.2024 - Current
Customer Service Cashier
Walmart
11.2023 - 02.2024
Heavy Diesel - Heavy Diesel
South Texas Vocational Technical Institute
William J. Brennan High School
Similar Profiles
Joseph DaxonJoseph Daxon
Lube Technician/Mechanic at Jiffy Lube/ Jiffy Lube MulticareLube Technician/Mechanic at Jiffy Lube/ Jiffy Lube Multicare
Fahd BandeFahd Bande
Lube Technician at Lube Tech, Jiffy LubeLube Technician at Lube Tech, Jiffy Lube
Randy WrightRandy Wright
Customer Care Associate at Jiffy LubeCustomer Care Associate at Jiffy Lube
Ben KuhnBen Kuhn
Warehouse Worker at Jiffy Lube LiveWarehouse Worker at Jiffy Lube Live
Ryan MorganRyan Morgan
Training Developer at Medical Center of ExcellenceTraining Developer at Medical Center of Excellence