Diego Hernandez
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Senior Server
Qantas Lounges at LAX
Los Angeles, CA
06.2022 - 04.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server/Busser/Food Runner/Barback
Greenleaf Kitchen & Cocktails
Los Angeles, CA
10.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Club Attendant
American Airlines Admirals Club
Los Angeles, CA
08.2019 - 03.2020
- I work for the HMS Host Company under American Airlines at LAX, as a Lounge/Club Attendant
- I switch from three different terminals wherever my supervisors or managers need me
- I always come prepared to work and help others when they need me
- Also, I like to multitask on every aspect from serving, bussing, dishwashing, and just being the club attendant they need me to be
- I take my job very seriously as I like working at this position as well and achieve the duties that need to be done with my coworkers.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
High school diploma -
Citrus Hill High School
Riverside, CA06.2018
Skills
- Busser
- Food Service
- Host/Hostess
- Restaurant Experience
- Kitchen Experience
- Food Preparation
- Coffee Experience
- Serving Experience
- Cash Handling
- Upselling
- Cleaning Experience
- Retail Sales
- Food Production
- POS
- Cashiering
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Senior Server
Qantas Lounges at LAX
06.2022 - 04.2023
Server/Busser/Food Runner/Barback
Greenleaf Kitchen & Cocktails
10.2021 - 04.2022
Club Attendant
American Airlines Admirals Club
08.2019 - 03.2020
High school diploma -
Citrus Hill High School