Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Lockhart

Queens Village,NY

Summary

Adaptable experienced in different types of foodservice.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Fogo de Chão
Carle Place, New York
07.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Server

Fogo de Chão
Carle Place, New York
05.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Restaurant Waiter

Mateus Restaurant & Bar
Queens Village, NY
03.2020 - 05.2024
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Made reservations for guests
  • Welcomed guests with personable attitude
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.

Restaurant Waiter

Barzola Restaurant
Queens, NY
04.2018 - 02.2019
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.

Education

Certificate - MARKETING-COSTUMER SERVICE

INEFOP
Carmelo Uruguay
08-2016

High School Diploma -

Escuela N 6 Manuela T Noain
Uruguay
12.2012

GED -

Lice N 2 Dr David Bonjur
Uruguay
11.2012

Skills

  • Menu memorization
  • Price memorization
  • Dining customer service
  • Organization
  • Bilingual

Timeline

Customer Service Representative

Fogo de Chão
07.2024 - Current

Server

Fogo de Chão
05.2024 - Current

Restaurant Waiter

Mateus Restaurant & Bar
03.2020 - 05.2024

Restaurant Waiter

Barzola Restaurant
04.2018 - 02.2019

Certificate - MARKETING-COSTUMER SERVICE

INEFOP

High School Diploma -

Escuela N 6 Manuela T Noain

GED -

Lice N 2 Dr David Bonjur
Diego Lockhart