Diego Lockhart
Queens Village,NY
Summary
Adaptable experienced in different types of foodservice.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fogo de Chão
Carle Place, New York
07.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Server
Fogo de Chão
Carle Place, New York
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Restaurant Waiter
Mateus Restaurant & Bar
Queens Village, NY
03.2020 - 05.2024
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Made reservations for guests
- Welcomed guests with personable attitude
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Restaurant Waiter
Barzola Restaurant
Queens, NY
04.2018 - 02.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
Education
Certificate - MARKETING-COSTUMER SERVICE
INEFOP
Carmelo Uruguay 08-2016
High School Diploma -
Escuela N 6 Manuela T Noain
Uruguay 12.2012
GED -
Lice N 2 Dr David Bonjur
Uruguay 11.2012
Skills
- Menu memorization
- Price memorization
- Dining customer service
- Organization
- Bilingual
Timeline
Customer Service Representative
Fogo de Chão
07.2024 - Current
Server
Fogo de Chão
05.2024 - Current
Restaurant Waiter
Mateus Restaurant & Bar
03.2020 - 05.2024
Restaurant Waiter
Barzola Restaurant
04.2018 - 02.2019
Certificate - MARKETING-COSTUMER SERVICE
INEFOP
High School Diploma -
Escuela N 6 Manuela T Noain
GED -
Lice N 2 Dr David Bonjur