Diego Mendez
Silver Spring,USA
Summary
Analytical and results-driven business analyst and operations leader with proven experience in data analytics, process improvement, and strategic product development. Adept at leveraging quantitative analysis, SQL, and financial modeling to identify business challenges, optimize operations, and drive revenue growth. Skilled in cross-functional collaboration and customer experience enhancement through data-driven insights. Seeking to contribute to a strategic analytics or product management role, where analytical rigor and innovation drive measurable business impact.
Overview
5
5
years of professional experience
Work History
Operations Manager
Mr. Daisy Ecommerce
Washington, DC
05.2024 - Current
- Designed and implemented data analytics and business process improvements to increase daily sales by 44% through workflow optimization.
- Developed and automated inventory and pricing models using SQL and Excel, reducing discrepancies by 70%, and achieving 27% monthly cost savings.
- Applied quantitative analysis and AI-driven tools to monitor business performance, driving 206% company growth within eight months.
- Partnered with finance and marketing teams to analyze product profitability, and identify opportunities for strategic expansion and customer engagement.
Customer Relations Representative
State Farm
Batesville, AR
01.2022 - 07.2022
- Utilized data analytics and customer insights to improve sales conversion rates by 11%, and quote generation by 18%.
- Engaged clients through consultative approaches, delivering strategic financial and risk management solutions aligned with business goals.
- Partnered with operations and underwriting teams to improve process efficiency and customer satisfaction metrics.
Outreach Department Intern
First Community Bank
Batesville, AR
09.2020 - 12.2021
- Conducted market and credit risk analysis to support the bank’s credit card portfolio growth, increasing new customers by 32%, and doubling program revenue.
- Designed data tracking and SQL-based performance dashboards, improving merchant services revenue by 10%.
- Presented data-driven recommendations to senior management, fueling a 26% increase in client engagement through enhanced product marketing strategies.
Office Intern
The Best Salon Cowork
Santiago, Chile
12.2020 - 03.2021
- Introduced data-based scheduling and process automation, improving operational efficiency, and reducing booking errors.
- Optimized inventory forecasting models using Excel analytics to reduce supply costs, and improve turnover.
Education
Master of Science - Management (Project Management Emphasis)
Catholic University of America
Washington, DC05.2024
Bachelor of Science - Business Administration and Economics
Lyon College
Batesville, AR12.2021
Skills
- Microsoft Office Suite
- Advanced Excel
- Data visualization
- Database management
- Project management
- Customer relationship management
- Programming in Python
- Problem solving
- Business analysis
- Market research
- Process improvement
- AI automation
Honors And Awards
- Finalist, Arkansas Governor’s Cup for Entrepreneurs (2019)
- Finance Award, Lyon College Class of 2021
- Elected Graduate Student Association Senator, The Catholic University of America (2023-2024)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Manager
Mr. Daisy Ecommerce
05.2024 - Current
Customer Relations Representative
State Farm
01.2022 - 07.2022
Office Intern
The Best Salon Cowork
12.2020 - 03.2021
Outreach Department Intern
First Community Bank
09.2020 - 12.2021
Master of Science - Management (Project Management Emphasis)
Catholic University of America
Bachelor of Science - Business Administration and Economics
Lyon College