Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diego Monge

Miami,Florida

Summary

Dynamic and results-driven professional with extensive experience in customer service at T-mobile. Proven ability in cross-selling products and building strong customer relationships. Skilled in active listening and problem resolution, consistently enhancing customer satisfaction and loyalty. Recognized for training staff and maintaining high service standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Salesperson

Tmoblie
02.2025 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Shift Leader

Chick-fil-A
08.2023 - 02.2025
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Representative

Publix
12.2021 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

High School Diploma -

Southwest Miami Senior High
Miami, FL
05.2024

Skills

  • Cross-selling products and services
  • Customer engagement
  • Active listening
  • Customer care
  • Customer service
  • Customer relationship building

Timeline

Salesperson

Tmoblie
02.2025 - Current

Shift Leader

Chick-fil-A
08.2023 - 02.2025

Customer Service Representative

Publix
12.2021 - 08.2023

High School Diploma -

Southwest Miami Senior High

Similar Profiles

CREATE PROFILE