Diego Monsalve

• Directed strategic client relationships and workforce operations for enterprise healthcare MSP programs representing $500M+ in contingent labor spend across complex multi-site health systems

• Drove 30%+ portfolio growth through strategic account expansion, workforce optimization, operational transformation, and executive-level client partnership initiatives

• Owned executive client relationships, workforce strategy, operational execution, and program performance across enterprise healthcare workforce programs

• Served as a strategic advisor to C-suite healthcare executives, aligning workforce solutions, labor planning, and operational priorities with financial and organizational objectives

• Led cross-functional teams supporting recruitment operations, fulfillment, credentialing, onboarding, workforce deployment, supplier management, and client delivery operations

• Partnered with recruitment, delivery, credentialing, finance, and operational leadership teams to improve workforce performance, fulfillment outcomes, and client satisfaction

• Led executive business reviews focused on KPI performance, workforce analytics, operational efficiency, retention strategy, and long-term growth opportunities

• Supported strategic workforce planning initiatives for thousands of contingent healthcare professionals annually across enterprise healthcare systems

• Drove operational standardization, process improvement initiatives, and client-specific workforce strategies to improve operational efficiency and service delivery

• Managed escalation resolution, executive communication, and strategic client initiatives to strengthen retention and expand enterprise partnerships

• • Collaborated with enterprise leadership teams to improve operational scalability, workforce performance, and client utilization of workforce solutions

• Directed enterprise healthcare workforce operations and MSP program performance across large-scale healthcare systems, driving operational excellence, workforce scalability, and strategic account growth

• Reduced fulfillment cycle times by more than 70%, accelerating workforce deployment, revenue realization, and client responsiveness

• Delivered $10M+ in annual cost savings through workforce planning, labor optimization, operational efficiency initiatives, and process improvement strategies

• Drove 30%+ year-over-year revenue growth while increasing market share from 29% to 40% across key enterprise healthcare accounts

• Stabilized underperforming enterprise MSP accounts, restoring revenue growth, improving retention, and strengthening executive-level client relationships

• Led cross-functional workforce operations teams supporting recruitment, fulfillment, workforce delivery, credentialing, onboarding, and enterprise client performance

• Partnered with executive leadership teams to align workforce strategy, labor forecasting, operational priorities, and client objectives with financial goals and organizational growth initiatives

• Facilitated executive business reviews, workforce analytics discussions, and operational planning meetings focused on client retention, growth, and strategic workforce initiatives

• Supported PMO operations, workforce governance initiatives, and enterprise healthcare staffing programs across complex healthcare systems

• Led operational transformation initiatives focused on workforce efficiency, process standardization, and enhanced client and workforce experience

• Rebuilt underperforming enterprise healthcare client relationships, stabilizing workforce programs and expanding contingent workforce participation across strategic accounts
  • Increased workforce participation from 600 to more than 1,000 active healthcare professionals through targeted workforce growth and engagement initiatives
  • Recovered lost revenue through strategic account re-engagement, operational improvements, and workforce performance initiatives
  • Designed workforce retention and incentive programs that improved client engagement, workforce participation, and operational continuity
  • Implemented operational risk mitigation and compliance strategies that improved workforce continuity, service delivery performance, and client satisfaction
  • Collaborated with recruitment, operations, and leadership teams to improve workforce planning, staffing execution, and fulfillment outcomes
  • Supported enterprise KPI management, workforce analytics, process improvement initiatives, and operational scalability projects
  • Assisted with strategic client initiatives, executive communication, escalation management, and workforce operations planning

• Improved workforce efficiency by reducing turnover, overstaffing, and administrative costs across HR and operational functions
• Strengthened workforce pipelines and staffing allocation strategies to improve labor utilization and operational support
• Managed onboarding, employee relations, workforce operations, compliance, and HR administration across multiple departments
• Partnered with hospital leadership to align staffing models, workforce planning, and operational priorities with patient demand and organizational goals
• Supported talent acquisition, workforce retention, employee engagement, and operational improvement initiatives across hospital operations

Reviewed human resources paperwork for accuracy and completeness.

• Streamlined HR processes to enhance operational efficiency across multiple departments.
• Developed and implemented training programs for new HR staff, fostering skill development.
• Coordinated recruitment efforts, ensuring alignment with organizational objectives and culture.
• Managed employee onboarding procedures, improving retention rates through engagement initiatives.
• Devised hiring and recruitment policies for 1000 employee company.