Diego Morales
Oak Creek,WI
Summary
Dedicated, hardworking, and bilingual restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Holds a Bartender's License in the city of Wauwatosa and a ServSafe Manager Food Safety Certification in the state of Wisconsin.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
DeRosa Corporation
09.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw food preparation and monitored safety protocols.
Restaurant Server
Jose's Blue Sombrero
01.2015 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Casimir Pulaski High School
Milwaukee, WISkills
- Full Service Restaurant Background
- Conflict Resolution Techniques
- Inventory Control
- Training and Development
- Staff Scheduling
- Complaint Resolution
- Front of House Management
Certification
- Bartender's License
- ServSafe Manager Food Safety Certification
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
DeRosa Corporation
09.2021 - Current
Restaurant Server
Jose's Blue Sombrero
01.2015 - 02.2021
High School Diploma -
Casimir Pulaski High School