Diego Morales
Oak Creek
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Hilton Garden Inn Hotel
Brookfield
03.2024 - Current
- Crafted unique cocktails and beverages for hotel guests and events.
- Managed inventory levels to ensure availability of popular drink selections.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Advertised, marketed and recommended drink options to guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
Restaurant Manager
DeRosa Corporation
Wauwatosa
09.2021 - Current
- Promoted positive atmosphere.
- Led and directed team members on effective methods, operations, and procedures.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw food preparation and monitored safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant Server
Jose's Blue Sombrero
01.2015 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Casimir Pulaski High School
Milwaukee, WISkills
- Full Service Restaurant Background
- Hospitality
- Inventory Control
- Training and Development
- Staff Scheduling
- Complaint Resolution
- Front of House Management
- Recipes and menu planning
Certification
- Bartender's License
- ServSafe Manager Food Safety Certification
Languages
Spanish proficient
English proficient
Timeline
Bartender
Hilton Garden Inn Hotel
03.2024 - Current
Restaurant Manager
DeRosa Corporation
09.2021 - Current
Restaurant Server
Jose's Blue Sombrero
01.2015 - 02.2021
High School Diploma -
Casimir Pulaski High School
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