Diego Reyes
Miami,FL
Summary
Bilingual customer service professional with experience in community outreach, healthcare support environments, and client relations. Proven ability to communicate effectively, resolve concerns, and build strong relationships with diverse populations. Skilled in problem-solving, customer engagement, and coordinating services. Seeking a customer service or healthcare support position where I can contribute to positive client experiences and organizational success.
Overview
9
9
years of professional experience
Work History
Community Outreach Liaison
Agape Network
Miami, FL
03.2022 - Current
- Developed community engagement strategies to enhance outreach efforts and increase program participation.
- Coordinated workshops and events to promote awareness of available resources within the community.
- Established partnerships with local organizations to strengthen support networks for underserved populations.
- Conducted needs assessments to identify gaps in services and inform program development initiatives.
- Serve as a key point of contact between the organization and the community, assisting individuals with access to programs and services.
- Communicate with diverse populations to identify needs and connect them with appropriate resources.
- Build relationships with community leaders, organizations, and service providers.
- Promote healthcare and social service programs to increase community awareness and engagement.
- Address community concerns and provide solutions through effective communication and problem-solving.
- Coordinate outreach activities, meetings, and events to support community engagement initiatives.
- Maintain documentation and reports on outreach activities, program participation, and community feedback.
Community Liaison
Center for Family Services
Remote
08.2019 - 03.2022
- Streamlined patient registration processes to enhance data accuracy and reduce wait times.
- Coordinated insurance verification and pre-authorization for seamless patient access.
- Led initiatives to optimize scheduling procedures, increasing appointment availability by 15%.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Product Specialist
Kendall Toyota
Miami, FL
01.2017 - 07.2019
- Developed product knowledge to effectively address customer inquiries and enhance sales strategies.
- Collaborated with sales team to implement promotional campaigns, driving customer engagement and product awareness.
- Analyzed market trends to identify opportunities for new product offerings and improve existing inventory.
- Trained new staff on product features and benefits, ensuring consistency in customer interactions and support.
- Streamlined product demonstration processes, resulting in improved customer experiences during showroom visits.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
Education
High School Diploma -
Skills
- Bilingual Communication (English & Spanish)
- Customer Service & Client Support
- Bilingual Communication (English & Spanish)
- Healthcare & Community Outreach Support
- Nonprofit experience
- Community engagement
- Needs Assessment & Resource Coordination
- Documentation & Reporting
- Collaborative approach
- Cultural sensitivity
- Time Management & Organization
- Sales & Customer Engagement
- Project leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Outreach Liaison
Agape Network
03.2022 - Current
Community Liaison
Center for Family Services
08.2019 - 03.2022
Product Specialist
Kendall Toyota
01.2017 - 07.2019