Diego Risueno
Madera,CA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Esperanza Therapy Services by maintaining confidentiality, managing financial records, and delivering exceptional customer service. Skilled in office administration and organizational skills, successfully resolved insurance claims, achieving significant reimbursements. Demonstrates strong leadership in supervising billing processes, ensuring accuracy and compliance.
Overview
9
9
years of professional experience
Work History
Office Manager
Esperanza Therapy Services
10.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Biller/Supervisor
Premium Urgent Care
02.2016 - 09.2018
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Medical Biller
Troxell And Mohr Physical Therapy
10.2015 - 01.2016
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Education
Bachelor of Science - Medical Administration
West Coast University
North Hollywood, CA06.2026
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Esperanza Therapy Services
10.2018 - Current
Medical Biller/Supervisor
Premium Urgent Care
02.2016 - 09.2018
Medical Biller
Troxell And Mohr Physical Therapy
10.2015 - 01.2016
Bachelor of Science - Medical Administration
West Coast University
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