Diego Rivas
Winter Springs
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
3
3
years of professional experience
Work History
Supervisor
Tomasinos Pizza
Oviedo
06.2023 - Current
- Coordinated team schedules and assigned tasks to leverage staff strengths, enhancing team efficiency.
- Recruited and hired staff while providing training and mentorship to ensure skill development.
- Trained new employees on customer service and food safety standards.
- Facilitated staff meetings to align on goals and share operational updates, fostering team engagement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored cleanliness and safety standards in the kitchen and dining area.
- Addressed customer complaints promptly, ensuring resolution and maintaining high levels of customer satisfaction.
- Maintained inventory levels and ordered supplies to meet demand.
FOH Team Member
Kekes
Winter Springs
06.2023 - 11.2025
- Delivered exceptional customer service, fostering guest satisfaction and loyalty.
- Resolved customer complaints efficiently to ensure a positive dining experience.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Maintained cleanliness and organization of dining areas and service stations.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Addressed customer concerns professionally, implementing solutions to maintain high satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
Staff Member
Planet Obstacle
Lake Mary
06.2024 - 08.2025
- Trained new staff on operational procedures and customer service standards, enhancing team readiness.
- Collaborated with team to improve customer experience during events, resulting in positive feedback.
- Engaged with guests to promote services and encourage repeat visits.
- Monitored safety protocols, ensuring a secure environment for all guests and compliance with regulations.
- Facilitated setup and breakdown of equipment for special activities and events.
- Conducted thorough cleaning of equipment and surfaces to maintain hygiene standards.
Education
High School Diploma -
Lake Howell High School
Winter Park, FL05-2025
Skills
- Staff management
- Task delegation
- Leadership development
- Performance feedback
- Project planning
- Budget management
- Problem solving
- Attention to detail
- Effective communication
- Team coordination
- Customer service
- Guest engagement
- Bilingual communication
- Bilingual fluency
- Empathy and patience
- Flexibility and adaptability
- Staff training
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Biliteracy Award
Timeline
Staff Member
Planet Obstacle
06.2024 - 08.2025
Supervisor
Tomasinos Pizza
06.2023 - Current
FOH Team Member
Kekes
06.2023 - 11.2025
High School Diploma -
Lake Howell High School