DIEGO RIVERA
Sherman Oaks,CA
Summary
With 18 years in retail Loss Prevention, I’ve built my career on reducing shrink, leading investigations, and implementing strategies that deliver measurable results. More recently, I’ve stepped into leadership—spearheading initiatives, training multi-state teams, and elevating company-wide performance. Known for collaborating across all levels, communicating clearly, and leading by example, I bring both strategic and hands-on expertise. I’ve completed Wicklander-Zulawski Interview & Interrogation coursework and am pursuing full certification to further strengthen my investigative skills. My focus is on delivering sustainable, results-driven improvements in every environment I support.
Overview
14
14
years of professional experience
Work History
Loss Prevention Investigator
Neiman Marcus - Beverly Hills
07.2023 - Current
- Led loss prevention operations across high-volume retail locations, driving the execution of asset protection strategies that significantly reduced shrink and improved overall profitability.
- Directed and oversaw internal investigations into theft, fraud, and policy violations, resulting in substantial asset recovery and implementation of preventive measures to safeguard company resources.
- Trained, developed, and supervised LP/AP teams, promoting a culture of accountability and vigilance while enhancing cross-functional collaboration and team effectiveness.
- Partnered with store and regional leadership to assess risk exposure, designing and deploying location-specific loss prevention initiatives that aligned with corporate goals and ensured compliance with internal policies and legal regulations.
Security Supervisor
Private Sector Security - Beverly Hills
03.2022 - 04.2023
- Managed security operations across multiple high-profile environments, including luxury retail, upscale residential properties, and celebrity events, ensuring asset protection and operational continuity through proactive leadership and strategic oversight.
- Led and coordinated on-site security teams, fostering a performance-driven culture focused on risk mitigation, customer service, and incident response, while aligning with loss prevention best practices.
- Utilized and maintained advanced surveillance systems (CCTV and access control) to monitor high-value areas, detect suspicious activity, and support internal investigations across multiple sites.
- Collaborated with property management, retail leadership, and external partners to assess vulnerabilities, implement security protocols, and deliver tailored asset protection solutions for diverse environments.
Loss Prevention Lead (Supervisor)
Sephora
06.2011 - 08.2019
- Implemented and led shrink reduction strategies across multiple high-volume stores in Los Angeles County by analyzing inventory trends, identifying loss patterns, and managing stock integrity to improve profitability.
- Utilized CCTV and investigative tools to detect theft and fraud, maintaining a strong floor presence to deter incidents while ensuring a balance between security and customer service.
- Collaborated with district leadership, store managers, and law enforcement to execute loss prevention plans and improve compliance, creating a unified and proactive approach to risk management.
- Trained and developed LP teams, conducted performance reviews, and led weekly meetings with store leadership to align on goals, drive accountability, and support operational excellence.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA01.2007
Skills
- Team Leadership & Staff Development
- Inventory Shrink Reduction
- Conflict Resolution & De-escalation
- Policy Development & Compliance
- Analytical & Critical Thinking
- Surveillance & Investigative Technology
- Incident Management & Reporting
- Cross-Functional Communication
- External theft prevention
LANGUAGES
Spanish (Fluent)
Timeline
Loss Prevention Investigator
Neiman Marcus - Beverly Hills
07.2023 - Current
Security Supervisor
Private Sector Security - Beverly Hills
03.2022 - 04.2023
Loss Prevention Lead (Supervisor)
Sephora
06.2011 - 08.2019
High School Diploma -
Chatsworth High School
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