AMBER GANTERT
Shillington,PA
Summary
Compassionate and service-oriented professional with over 10 years of experience in customer service and leadership within fast-paced environments. Skilled in communication, documentation, and conflict resolution, with a background as a Dietary Aide. Pursuing a Health Science degree to advance in the medical field and ready to contribute strong organizational skills and a patient-centered approach in an entry-level healthcare role.
Overview
1
1
Certification
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Assistant Manager / Key Holder / Sales Associate
Turkey Hill Minit Markets
Reading, PA
01.2015 - Current
- Supervised daily store operations, ensuring smooth opening and closing procedures, accurate cash handling, and timely deposits.
- Train and coach new and existing employees on customer service, register operations, company policies, and safety procedures.
- Resolve customer concerns professionally while providing excellent customer service and maintaining positive customer relationships.
- Created and adjusted employee schedules to optimize staffing levels and enhance workflow efficiency.
- Managed inventory through ordering, receiving, stocking, and monitoring product levels to maintain product availability.
- Maintain a clean, organized, and safe work environment while ensuring compliance with company standards.
Sales Associate / Cashier
Hess Express / Speedway
Sinking Spring, PA
10.2014 - 09.2015
- Delivered fast, friendly customer service, enhancing customer satisfaction in a high-volume retail environment.
- Processed transactions accurately while balancing cash drawers and following cash-handling procedures.
- Restocked merchandise and organized sales floor to ensure optimal product availability and presentation.
Nanny / Babysitter
Private Family
Shillington, PA
01.2011 - 01.2014
- Delivered reliable childcare for three children, ensuring safe transportation, homework support, and adherence to daily routines.
- Ensured a safe, organized environment while regularly updating parents on schedules and daily activities.
Front Desk Receptionist
DC Fitness
Shillington, PA
01.2009 - 12.2011
- Greeted clients warmly and provided excellent customer service at reception.
- Answered phones, greeted members, scheduled appointments, and provided assistance with membership services to enhance member experience.
- Welcomed clients at reception with a friendly demeanor. and provided excellent customer service at reception.
- Managed appointment scheduling and efficiently organized daily front desk operations.
- Completed paperwork accurately, organized records, and delivered exceptional customer service to support efficient operations.
Dietary Aide
Caron Foundation
Wernersville, PA
09.2009 - 02.2010
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Assisted in meal preparation and food service, ensuring compliance with sanitation and health regulations.
- Assisted in serving meals efficiently to residents and staff members.
- Maintained cleanliness of kitchen and dining areas to ensure safety standards.
- Maintained dining areas and upheld safe food handling practices.
Education
Health Science -
Reading Area Community College
Reading, PA 06.2024 - 08.2026
High School Diploma -
Governor Mifflin High School
Skills
- Inventory Management and Ordering
- Cash Handling
- POS Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Data entry
- Attention to detail
- Time management
- Team leadership
- Professional Communication
- Patient and Customer Service
- Conflict resolution
- Front desk support
- Safety and Sanitation Standards
Certification
Valid Pennsylvania Driver’s License
Timeline
Health Science -
Reading Area Community College
06.2024 - 08.2026
Assistant Manager / Key Holder / Sales Associate
Turkey Hill Minit Markets
01.2015 - Current
Sales Associate / Cashier
Hess Express / Speedway
10.2014 - 09.2015
Nanny / Babysitter
Private Family
01.2011 - 01.2014
Dietary Aide
Caron Foundation
09.2009 - 02.2010
Front Desk Receptionist
DC Fitness
01.2009 - 12.2011
High School Diploma -
Governor Mifflin High School