Diego Roman
Newport News,VA
Summary
Highly-motivated sales representative with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Interested in developing myself into a sales manager.
Overview
5
5
years of professional experience
Work History
Sales and Leasing Consultant
Mills Automotive Group
Williamsburg, Virginia
01.2024 - Current
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Assisted customers in selecting vehicles that met their needs and budget requirements.
- Adhered to all company policies and procedures related to sales operations.
- Maintained a thorough knowledge of current products, services, pricing plans, promotions, payment options.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Performed daily administrative tasks such as filing paperwork or entering data into databases.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Server
Cracker Barrel Old County Store
Newport News, VA
05.2021 - Current
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
Shift Leader
Cracker Barrell Old Country Store
Newport News, VA
04.2023 - 01.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Oversaw quality control to identify inconsistencies and malfunctions.
Grill Cook
Cracker Barrell Old Country Store
Williamsburg , VA
01.2023 - 01.2024
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored grill temperature to ensure proper cooking times.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Made sure that all orders were filled in an accurate and timely manner.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected equipment daily for cleanliness and functionality prior to use.
- Trained new employees on grill operations and safety protocols.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal; cleaning grills; emptying grease traps;.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Distributed prepared food to servers.
Cashier
Cracker Barrell Old Country Store
Newport News, VA
11.2021 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
To-Go Specialist
Cracker Barrell Old Country Store
Newport News, VA
03.2021 - 01.2024
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
Host
Cracker Barrel Old County Store
Newport News, VA
02.2021 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Server
Olive Garden
Newport News, VA
06.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Cashier
Chipotle Mexican Grill
Newport News, VA
06.2022 - 08.2022
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Lawncare
Self Employed
Newport News, VA
04.2020 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Mowed lawns, shoveled snow, bagged leaves, power washed houses
Education
High School Diploma -
Menchville High School
Newport News, VA06.2023
Skills
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Issue Resolution
- Team Motivation
- Employee Attendance Monitoring
- Assigning Work
- Team Leadership
- Strong Verbal and Written Communication
- Problem-Solving
- Shift Paperwork Completion
- Team Supervision
- Staff Development
- Professional Appearance
- Sales Reporting
- POS System Operation
- Positive Attitude
- Upselling strategies
- Referral Generation
- Closing Techniques
- Sales Presentations
- Cold-calling
- Internet communication
- Relationship Building
- Lead Generation
- Multitasking Abilities
- Evaluate leads
- Sales closing
- CRM Software
- Self Motivation
Timeline
Sales and Leasing Consultant
Mills Automotive Group
01.2024 - Current
Server
Olive Garden
06.2023 - 08.2023
Shift Leader
Cracker Barrell Old Country Store
04.2023 - 01.2024
Grill Cook
Cracker Barrell Old Country Store
01.2023 - 01.2024
Cashier
Chipotle Mexican Grill
06.2022 - 08.2022
Cashier
Cracker Barrell Old Country Store
11.2021 - 01.2024
Server
Cracker Barrel Old County Store
05.2021 - Current
To-Go Specialist
Cracker Barrell Old Country Store
03.2021 - 01.2024
Host
Cracker Barrel Old County Store
02.2021 - 01.2024
Lawncare
Self Employed
04.2020 - 01.2021
High School Diploma -
Menchville High School
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