Diego Roque Lopez
Galt,CA
Summary
Customer service supervisor with over 6 years of leadership and customer service experience in high volume Locations. Proven ability to multi task, communicate effectively, resolving conflicts, and leading people under pressure. Seeking a career in public service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Lodi, CA
09.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on standard operating procedures and customer service excellence.
- Managed inventory levels, restocked supplies, and minimized waste through effective stock rotation.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Completed store closing procedures and balanced tills.
- Monitored compliance with health and safety standards to ensure a safe workspace for employees and customers.
- Enforced company policies and regulations with employees.
Assistant Store Manager
McDonald's Restaurant
Galt, CA
01.2023 - 09.2025
- Supervised daily operations to ensure exceptional customer service and product quality.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Swing Manager
McDonald's Restaurant
Galt, CA
01.2021 - 01.2023
- Lead day to day operations
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Crew Member
McDonald's Restaurant
Galt, CA
07.2019 - 01.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Managed cash register operations accurately, processing transactions and handling customer inquiries effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Criminal Justice
Arizona State University
Tempe, AZ07.2030
High School Diploma -
Liberty Ranch High School
Galt, CA06.2020
Skills
- Cash handling
- Training and development
- Workplace safety
- Customer service
- communication
- data entry
- conflict resolution
- multitasking
- Computer systems
- Team supervision
- Attention to detail
Certification
Serve Safe Cert
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
09.2025 - Current
Assistant Store Manager
McDonald's Restaurant
01.2023 - 09.2025
Swing Manager
McDonald's Restaurant
01.2021 - 01.2023
Crew Member
McDonald's Restaurant
07.2019 - 01.2021
No Degree - Criminal Justice
Arizona State University
High School Diploma -
Liberty Ranch High School