Summary
Overview
Work History
Education
Skills
Timeline
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Diego Salgado

Houston,TX

Summary

Work has never been something unknown to me. Working since 14 at times in construction with my father ,and at times retail. Built long lasting customer service skills and dedication to my work.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tennis Express
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

HEB Grocery Store
04.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Sales Associate

Abercombie Kids
05.2022 - 01.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Northbrook High School
Houston, TX
05.2024

Skills

  • Paperwork Processing
  • Data Entry
  • Complaint resolution
  • Consultative Sales
  • Customer Service

Timeline

Customer Service Representative

Tennis Express
01.2024 - Current

Cashier

HEB Grocery Store
04.2023 - 01.2024

Sales Associate

Abercombie Kids
05.2022 - 01.2023

High School Diploma -

Northbrook High School

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Diego Salgado