Diego Sanchez
Pittsburg,CA
Summary
Results-driven operations leader with experience managing full-building performance in high-volume cinema and restaurant environments. Proven ability to oversee financial controls, labor strategy, and guest satisfaction while stepping into interim leadership roles as needed. Recognized for cultivating strong teams, optimizing operational costs, and consistently delivering exceptional guest experiences. Committed to driving efficiency and excellence in all aspects of operations to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Interim General Manager
THE LOT City Center
San Ramon, CA
09.2025 - Current
- . Assumed full General Manager responsibilities, overseeing daily operations across cinema, restaurant, and bar departments.
- . Owned guest satisfaction and brand reputation by monitoring and responding to guest reviews and feedback.
- . Managed payroll processing, labor forecasting, and labor cost controls to align staffing with business demand.
- . Oversaw daily cash handling, deposits, and financial accuracy.
- . Led department managers and supervisors, providing direction, accountability, and performance coaching.
- Oversaw daily operations, ensuring seamless service delivery and customer satisfaction.
Assistant General Manager
THE LOT City Center
12.2023 - 09.2025
- . Led daily operations for a high-volume location, ensuring consistent execution of brand standards and service expectations.
- . Managed, coached, and developed a team of 25-30 employees, fostering accountability and engagement.
- . Created and maintained labor schedules to balance operational needs with cost efficiency.
- . Resolved guest concerns and operational challenges to protect guest experience and business performance.
Cinema Manager / IT Specialist
THE LOT City Center
08.2022 - 12.2023
- . Supervised front-of-house and technical operations, ensuring seamless execution.
- . Maintained projection systems and technical infrastructure, minimizing downtime.
- . Supported POS system transitions through training and hands-on support.
Assistant Manager
The Veranda Luxe Cinema
04.2021 - 08.2022
- . Supported daily operations and supervised staff to maintain high service and cleanliness standards.
- . Motivated team members to consistently exceed guest expectations.
Education
High School Diploma -
Skills
- Full-Scale Operations Leadership
- Labor Forecasting, Payroll & Cost Control
- Multi-Department Scheduling (Cinema, Restaurant, Bar)
- Guest Experience & Reputation Management
- Team Development & Performance Coaching
- Process Improvement & Operational Consistency
- Problem resolution
Timeline
Interim General Manager
THE LOT City Center
09.2025 - Current
Assistant General Manager
THE LOT City Center
12.2023 - 09.2025
Cinema Manager / IT Specialist
THE LOT City Center
08.2022 - 12.2023
Assistant Manager
The Veranda Luxe Cinema
04.2021 - 08.2022