Diego Sandia
Charlotte,NC
Summary
Dynamic Restaurant Manager with a proven track record at Juavicza INC., enhancing operational efficiency and customer satisfaction. Excelled in team management and operations, implementing innovative service standards and staff training that significantly boosted brand visibility. Skilled in bilingual communication and problem-solving, fostering a collaborative and results-driven work environment.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Juavicza INC.
08.2021 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Education
High School Diploma -
Garinger High School
1100 Eastway Dr Charlotte, NC 2820506.2021
Skills
- Team Management
- Operations Management
- Fluent Bilingualism
- Customer Service
- Reliable and Responsible
- Coaching and Mentoring
- Problem-Solving
- Collaboration and Teamwork
- Critical Thinking
Timeline
Restaurant Manager
Juavicza INC.
08.2021 - 07.2024
High School Diploma -
Garinger High School