Diego Serrels
Mount Pleasant,USA
Summary
18-year-old Marketing Freshman at Central Michigan University. Friendly and innovative team player with a strong ability to work independently. Takes pride in finding solutions and assisting others in achieving their goals. Hardworking professional with background. Skilled at engaging with customers, understanding needs, and putting forth the best possible product to customers with passion and excitement. Eager to turn customer-facing experience and marketing education into organizational opportunity.
Overview
1
1
year of professional experience
Work History
MSR/Teller
ELGA Credit Union
Lapeer, MI
06.2023 - 08.2024
- Joined ELGA Credit Union as co-op student during senior year, where much experience was gained about member service, finances, business and the community
- Routinely led branch in positive reviews and performance ratings and developed excellent connections with members and fellow associates
- Learned to problem solve, deal with intense and serious situations and handle these with understanding and empathy for members
- Developed passion for giving members the best possible products and service they could ask for
- While dealing with intense and serious topics, learned the key to truly helping people is having integrity and honesty while doing things the right way, not the easy way
- Working at an FI helped to hone skills and knowledge with Excel and Microsoft and how to handle working in a professional setting
- Helped implement new products and promoted branding through events and promotions
- Communicated with a multitude of departments on a day-to-day basis
Education
BSBA - Marketing
Central Michigan University
Mount Pleasant, MI04-2027
Skills
- Strategic Marketing Planning
- Brand Development
- Integrity
- Curiosity
- Reliable
- Customer Relationship Building
- Excellent communication skills
Additional Information
Portuguese citizen born and raised in America with strong familial ties in Evora and throughout. Extensive familiarity and experience in Portugal and a keen interest in the wine industry, specifically in Port wine and the Douro region. Strong passion for Portugal and its culture and have interest in working in the country. Basic, conversational understanding of Portuguese language with intent to continue learning.
Languages
French
Elementary
Portuguese
Limited
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Graduated High School with Honors
- High Honor Roll throughout school
- Received large merit scholarship to attend Central Michigan based off academics
References
References available upon request.
Timeline
MSR/Teller
ELGA Credit Union
06.2023 - 08.2024
BSBA - Marketing
Central Michigan University
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