Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Jeneva Chapman

Roseburg,OR

Summary

Experienced MSR/Teller specializing in customer service and cash management. Track record of improving customer satisfaction and optimizing operational processes. Strong leadership skills with a focus on enhancing service delivery and resolving issues effectively.

Overview

6
6
years of professional experience

Work History

MSR/Teller

Rogue Credit Union (800) 856-7328
Roseburg, Oregon
12.2023 - 07.2025
  • Accurately processed customer transactions to enhance operational efficiency.
  • Managed cash drawer operations, ensuring security and proper balances.
  • Opened new accounts, including simple memberships and complex loans.
  • Delivered exceptional customer service during face-to-face interactions and phone communications.

Barista Manager (Management for Last Year)

Human Bean Co. (541) 673-5040
Roseburg, OR
07.2020 - 11.2023
  • Implemented strategies to enhance service speed, effectively reducing delays.
  • Maintained cleanliness and organization of stations and facilities to uphold operational standards.
  • Supervised and trained barista staff, optimizing scheduling to align with store policies.
  • Resolved customer complaints and issues tactfully, increasing satisfaction and repeat business.
  • Monitored inventory levels accurately, contributing to 5% reduction in food costs.

Bookstore Clerk

Umpqua Community College (541) 440-4664
09.2019 - 02.2020
  • Maintained inventory of books, school supplies, and breakfast/cafe items to ensure availability.
  • Collaborated with staff to enhance daily operational efficiency.
  • Restocked shelves and organized displays to maximize sales potential.
  • Operated cash register for accurate and efficient transaction processing.
  • Addressed customer inquiries about products and services, facilitating merchandise location and promoting key items.

Education

High School Diploma -

Roseburg High School
Roseburg, OR
06.2019

Skills

  • Coin and currency counting
  • Store organization
  • Team collaboration
  • Hiring and onboarding
  • Time management
  • Attention to detail
  • Front of house management
  • Customer service
  • Computer proficiency
  • Office administration

Additional Information


Cody Southworth (800) 856-7328 "Professional"

Olivia Higgs (541) 525-5077 “Personal/Professional”
Leanna Vincent (541) 643-9636 “Personal”

References

References available upon request.

Timeline

MSR/Teller

Rogue Credit Union (800) 856-7328
12.2023 - 07.2025

Barista Manager (Management for Last Year)

Human Bean Co. (541) 673-5040
07.2020 - 11.2023

Bookstore Clerk

Umpqua Community College (541) 440-4664
09.2019 - 02.2020

High School Diploma -

Roseburg High School

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